Automatic assign a Ticket?

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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m.janssen
Posts: 15
Joined: Jan 18, 2018 1:33 am

Automatic assign a Ticket?

Post by m.janssen » Jan 23, 2018 3:25 am

Hello,
i am using mantis with e-mail Reporting. I send a Mail to ticket@.... and Mantis take this mail and create a ticket. Is it possible to assign this ticket automaticly to an User?

SL-Gundam
Posts: 576
Joined: Jul 06, 2011 9:17 am

Re: Automatic assign a Ticket?

Post by SL-Gundam » Jan 23, 2018 1:39 pm

I believe it should be possible. You can assign a user to a category.
If tickets are imported using this category, tickets will be auto assigned.

But this is limited on a per mailbox basis.

Somewhere in the future a rules system should be created which can assign tickets based on certain conditions. But thats future talk which is not going to finished for a long time
If the category option does not suffice in the current version, you will need to create your own plugin or modify EmailReporting as required

m.janssen
Posts: 15
Joined: Jan 18, 2018 1:33 am

Re: Automatic assign a Ticket?

Post by m.janssen » Jan 24, 2018 5:19 am

Thangs that was good. The ticket are now automaticly assigned.

The limit of one mailbox is ok. I use a team mailadress, so everyone in this group get the mails.

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