Prioity and Assign with Mail

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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m.janssen
Posts: 15
Joined: Jan 18, 2018 1:33 am

Prioity and Assign with Mail

Post by m.janssen » Jan 31, 2018 10:05 am

Hello,
i am using Mantis 2.10.0 and the Mailreporting Plugin 0.10. When i send a mail to the MantisBT the mail collect this mail. But when I send the Mail with the highest prioity, the created ticket have normal priority. I have look at the emailreporting settings. It looks good.
My next Question:

Can I assign a ticket to an user with an username or mailadress in the subject?



My Mailheader for the priority problem:

To: ticket@domain.de
MIME-Version: 1.0
Importance: High
Subject: hoch 2
X-KeepSent: 67345A0E:B4168E40-C1258226:005077DD;
type=4; name=$KeepSent
X-Mailer: IBM Notes Release 9.0.1FP8 February 24, 2017
Message-ID: <OF67345A0E.B4168E40-ONC1258226.005077DD-C1258226.00508042@LocalDomain>
From: m.janssen@domain.de
Date: Wed, 31 Jan 2018 15:39:17 +0100
X-MIMETrack: Serialize by Router on pvshb-ads-no01/PVS-BREMEN(Release 9.0.1FP8 HF238|May
05, 2017) at 31.01.2018 15:39:17,
Serialize complete at 31.01.2018 15:39:17,
Serialize by NLNOTES.EXE on Marc Jan?en/PVS-BREMEN(Release 9.0.1FP8|February 24, 2017) at 31.01.2018 15:51:40,
Serialize complete at 31.01.2018 15:51:40
Content-Type: multipart/alternative; boundary="=_alternative 00508042C1258226_="

Dies ist eine mehrteilige Nachricht im MIME-Format.
--=_alternative 00508042C1258226_=
Content-Type: text/plain; charset="US-ASCII"

SL-Gundam
Posts: 567
Joined: Jul 06, 2011 9:17 am

Re: Prioity and Assign with Mail

Post by SL-Gundam » Jan 31, 2018 1:32 pm

The priority is taken from the "X-Priority" header. "X-MSMail-Priority" and "Importance" are not checked (yet)
https://stackoverflow.com/questions/416 ... t-priority

What mail server software and mail client software are you using?

For the second question i refer back to your previous forum thread: viewtopic.php?p=64372#p64372

m.janssen
Posts: 15
Joined: Jan 18, 2018 1:33 am

Re: Prioity and Assign with Mail

Post by m.janssen » Feb 01, 2018 3:59 am

Thanks for the answere. We use Lotus Notes :( .

SL-Gundam
Posts: 567
Joined: Jul 06, 2011 9:17 am

Re: Prioity and Assign with Mail

Post by SL-Gundam » Feb 01, 2018 3:10 pm

The necessary changes have been made to use the other priority headers
https://github.com/mantisbt-plugins/Ema ... c107ce3c6e

This change is currently in a very experimental branch so i cannot advise you use the full version inside a production environment.
Instead i advise you download only parser.php (Click on "Raw" and save the file)
The changes are minor so should not cause any issues
Overwrite the same file from your stable EmailReporting 0.10.0 and you should be ready to go.

If it does cause issues please overwrite all EmailReporting files with the stable EmailReporting 0.10.0 files

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