Page 1 of 1

Prioity and Assign with Mail

Posted: Jan 31, 2018 10:05 am
by m.janssen
Hello,
i am using Mantis 2.10.0 and the Mailreporting Plugin 0.10. When i send a mail to the MantisBT the mail collect this mail. But when I send the Mail with the highest prioity, the created ticket have normal priority. I have look at the emailreporting settings. It looks good.
My next Question:

Can I assign a ticket to an user with an username or mailadress in the subject?



My Mailheader for the priority problem:

To: ticket@domain.de
MIME-Version: 1.0
Importance: High
Subject: hoch 2
X-KeepSent: 67345A0E:B4168E40-C1258226:005077DD;
type=4; name=$KeepSent
X-Mailer: IBM Notes Release 9.0.1FP8 February 24, 2017
Message-ID: <OF67345A0E.B4168E40-ONC1258226.005077DD-C1258226.00508042@LocalDomain>
From: m.janssen@domain.de
Date: Wed, 31 Jan 2018 15:39:17 +0100
X-MIMETrack: Serialize by Router on pvshb-ads-no01/PVS-BREMEN(Release 9.0.1FP8 HF238|May
05, 2017) at 31.01.2018 15:39:17,
Serialize complete at 31.01.2018 15:39:17,
Serialize by NLNOTES.EXE on Marc Jan?en/PVS-BREMEN(Release 9.0.1FP8|February 24, 2017) at 31.01.2018 15:51:40,
Serialize complete at 31.01.2018 15:51:40
Content-Type: multipart/alternative; boundary="=_alternative 00508042C1258226_="

Dies ist eine mehrteilige Nachricht im MIME-Format.
--=_alternative 00508042C1258226_=
Content-Type: text/plain; charset="US-ASCII"

Re: Prioity and Assign with Mail

Posted: Jan 31, 2018 1:32 pm
by SL-Gundam
The priority is taken from the "X-Priority" header. "X-MSMail-Priority" and "Importance" are not checked (yet)
https://stackoverflow.com/questions/416 ... t-priority

What mail server software and mail client software are you using?

For the second question i refer back to your previous forum thread: viewtopic.php?p=64372#p64372

Re: Prioity and Assign with Mail

Posted: Feb 01, 2018 3:59 am
by m.janssen
Thanks for the answere. We use Lotus Notes :( .

Re: Prioity and Assign with Mail

Posted: Feb 01, 2018 3:10 pm
by SL-Gundam
The necessary changes have been made to use the other priority headers
https://github.com/mantisbt-plugins/Ema ... c107ce3c6e

This change is currently in a very experimental branch so i cannot advise you use the full version inside a production environment.
Instead i advise you download only parser.php (Click on "Raw" and save the file)
The changes are minor so should not cause any issues
Overwrite the same file from your stable EmailReporting 0.10.0 and you should be ready to go.

If it does cause issues please overwrite all EmailReporting files with the stable EmailReporting 0.10.0 files