Cannot configure Mailbox settings correctly

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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ericlei
Posts: 2
Joined: Nov 15, 2018 3:46 am

Cannot configure Mailbox settings correctly

Post by ericlei » Nov 15, 2018 3:57 am

My settings are as below:

Enabled: Yes
Description: XXX
Mailbox type: IMAP
Hostname: my outlook server hostname
TCP port: Leave it as blank
Connection encryption: SSL
Verify SSL certificate: Yes
Username: username
Password: password
Authentication method: LOGIN

Basefolder: folder name in my outlook
Create project subfoler structure: No

Result:
Location: Attemp login
pear_error: message="NO, LOGIN failed." code=0 mode=return level=notice prefix="" info=""

I'm sure my hostname/username/password are correct.
Any suggestion to troubleshoot this?

Thanks

ericlei
Posts: 2
Joined: Nov 15, 2018 3:46 am

Re: Cannot configure Mailbox settings correctly

Post by ericlei » Nov 15, 2018 4:07 am

Add mantis and plugin version info:
MantisBT: 2.18.0
EmailReporting Plugin: 0.10.1
PHP version: 5.6.38

SL-Gundam
Posts: 573
Joined: Jul 06, 2011 9:17 am

Re: Cannot configure Mailbox settings correctly

Post by SL-Gundam » Nov 15, 2018 7:11 am

If you have 2fa enabled you should create a application password on outlook.com and use that as the password for EmailReporting

If 2fa is off i would need to investigate further after i'm back home. Which will be in 5-6 days

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