mail reporter resend mail to registered/unregistered users

This plugin allows you to report an issue in MantisBT by sending an email to a particular mail account

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Rimantas
Posts: 8
Joined: Feb 03, 2019 10:45 am

mail reporter resend mail to registered/unregistered users

Post by Rimantas » Feb 03, 2019 10:57 am

Hello
installed Email Reporting plugin this pluggin create Mail report user which create issue by email on unregistered users, this is ok very good.
But have question how this Mail report resend answer to unregistered user ???
Because then on issue which created by "Mail Reporter" in Description are mail which send issue xxx@yy.com??
How Resend mail (when issue Assign,Close) to unregistered users ?????
Last edited by Rimantas on Feb 03, 2019 11:46 am, edited 1 time in total.

SL-Gundam
Posts: 567
Joined: Jul 06, 2011 9:17 am

Re: mail reporter resend mail to unregistered users

Post by SL-Gundam » Feb 03, 2019 11:18 am

If the mail reporter is the reporter, MantisBT will not send notifications to the unregistered users

A user needs to have an account to receive notifications

Rimantas
Posts: 8
Joined: Feb 03, 2019 10:45 am

Re: mail reporter resend mail to unregistered users

Post by Rimantas » Feb 03, 2019 11:45 am

But anyway im register user xxx@yyy.com how reporter and send email from him to MantisBT system email AND issue registered MAIL Reporter and in the descritption are this email xxx@yyy.com but then assign and close issue not resend back email ???

Rimantas
Posts: 8
Joined: Feb 03, 2019 10:45 am

Re: mail reporter resend mail to registered/unregistered users

Post by Rimantas » Feb 03, 2019 11:53 am

Mantis BT Only Web Issue Tracking system ????
From Emails (registered/unregistered users) not receiving emails (assig,close,notes) if issue are correcting ??

SL-Gundam
Posts: 567
Joined: Jul 06, 2011 9:17 am

Re: mail reporter resend mail to registered/unregistered users

Post by SL-Gundam » Feb 03, 2019 12:25 pm

The email address is only in the description because of this configuration option: http://www.mantisbt.org/wiki/doku.php/m ... _save_from
It's only for information.

The email address of the user needs to be the exact same as the email address from which he's sending the email
Set to "No": http://www.mantisbt.org/wiki/doku.php/m ... e_reporter
Set this to "Yes" if it still does not work: http://www.mantisbt.org/wiki/doku.php/m ... uto_signup

Rimantas
Posts: 8
Joined: Feb 03, 2019 10:45 am

Re: mail reporter resend mail to registered/unregistered users

Post by Rimantas » Feb 04, 2019 5:27 am

Hello
question:
When automatically created user to mantis system from e-mails how automatically assign user to project reporter role ???? (project is private)
Thanks

SL-Gundam
Posts: 567
Joined: Jul 06, 2011 9:17 am

Re: mail reporter resend mail to registered/unregistered users

Post by SL-Gundam » Feb 04, 2019 12:11 pm

That would be a manual action after the user has been created. The user by default gets global:
$g_report_bug_threshold
This is the access level required to open a bug. The default is REPORTER.
But maybe you shouldn't use it as a permanent solution but rather as a way to find out why it did not work as it should (see with which email address the user was created)

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