Email Notifications to the users in Queue, Not Sent

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abdulhaq
Posts: 4
Joined: May 18, 2017 2:12 am

Email Notifications to the users in Queue, Not Sent

Post by abdulhaq » May 18, 2017 2:25 am

Hi,
I am facing an issue with the Email Notifications that should be sent to the users on different events.i.e A bug has been assigned to a developer etc. The problem is the Emails remains in the Queue and not sent until administrator triggers a password reset for any user in Mantis. After the password reset request all the emails in the Queue start delivering to the users.
This is an issue because the administrator has to do a password reset each time just to push other email notifications. Could you please help me out with this particular case?

Would appreciate if someone can reply back :)

atrol
Site Admin
Posts: 6997
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Email Notifications to the users in Queue, Not Sent

Post by atrol » May 18, 2017 2:04 pm

Which version of Mantis do you use?
Which version of PHP do you use?
Please use Search before posting and read the Manual

abdulhaq
Posts: 4
Joined: May 18, 2017 2:12 am

Re: Email Notifications to the users in Queue, Not Sent

Post by abdulhaq » May 19, 2017 12:03 am

MantisBT Version 2.3.1
Schema Version 209
PHP Version 7.1.4

atrol
Site Admin
Posts: 6997
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Email Notifications to the users in Queue, Not Sent

Post by atrol » May 19, 2017 3:29 pm

Did you check your web server and PHP logs for errors and warnings?
Please use Search before posting and read the Manual

abdulhaq
Posts: 4
Joined: May 18, 2017 2:12 am

Re: Email Notifications to the users in Queue, Not Sent

Post by abdulhaq » May 25, 2017 2:05 am

yes what I noticed that for bug reporting etc system does not issue email_send_confirm_hash_url()
but when we request change password for any user system send email_send_confirm_hash__url()
.

atrol
Site Admin
Posts: 6997
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Email Notifications to the users in Queue, Not Sent

Post by atrol » May 25, 2017 5:09 am

abdulhaq wrote:or bug reporting etc system does not issue email_send_confirm_hash_url()
Why should this function be called when reporting bugs?

Do you get any errors or warnings when running admin/check/index.php?
Please use Search before posting and read the Manual

abdulhaq
Posts: 4
Joined: May 18, 2017 2:12 am

Re: Email Notifications to the users in Queue, Not Sent

Post by abdulhaq » May 26, 2017 2:19 am

Not sure, can i share the error log with you somehow? the Attachment feature on this forum is not working somehow.

atrol
Site Admin
Posts: 6997
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Email Notifications to the users in Queue, Not Sent

Post by atrol » May 28, 2017 3:23 am

abdulhaq wrote:the Attachment feature on this forum is not working somehow.
Should work, as other users are able to upload attachments.
Can you give step by step description of what you do and what you get when trying to upload.
Please use Search before posting and read the Manual

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