Feature request: use for IT support

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ecocomputer
Posts: 2
Joined: Sep 15, 2006 6:31 am

Feature request: use for IT support

Post by ecocomputer »

Hello everybody,

This is our first message here, we are a small company from Spain making an intensive use of this tool. We would like to know how to promote the development of changes in Mantis in order to support its use as a tool for an IT department.

I'm a little bit lost in the general bugtracker, so I haven't found any bug related to this. are there any?

We have some money ready to support the developing of this issues, but we are new to the system and we don't really know well how to proceed.

Can you help us on what step would be the next to take? Thanks!


What we would like to see in Mantis are some fields added to the "Notes" that you write for each bug. These would be:
- Delivery Note number
- City (if needed to go to another city)
- Kilometres done
- Start time/ End time (or time lapsed)

There would be another issue: to add the delivery of items to a client, related to the "Notes". There would be fields for:
- Quantity
- Our code
- Serial number
- Description

Narcissus
Developer
Posts: 338
Joined: Feb 17, 2005 4:45 am

Post by Narcissus »

Hi,

Just for a better idea of what you are after, can you at all explain why the current custom fields functionality can't do what you want to do?

Thanks.

thraxisp
Developer
Posts: 509
Joined: Feb 13, 2005 10:38 pm
Location: Ottawa, Canada
Contact:

Re: Feature request: use for IT support

Post by thraxisp »

ecocomputer wrote:Hello everybody,

We have some money ready to support the developing of this issues, but we are new to the system and we don't really know well how to proceed.

Can you help us on what step would be the next to take? Thanks!
There is some experimental code floating around to add custom fields to objects other than bugs. Please contact me offline to discuss integrating it.

... Glenn
--
Glenn Henshaw Logical Outcome Ltd.
Mantis developer and user w: http://www.logicaloutcome.ca

ecocomputer
Posts: 2
Joined: Sep 15, 2006 6:31 am

Post by ecocomputer »

Hello Narcissus,

The main problem we find with Custom Fields is that we need the new fields related to each Note, not just related to the bug.

For instance, for a client we create a bug named "installation of PC". There would be several items delivered in different times (say "PC and screen", and tomorrow we deliver the "Keyboard" because we forgot it the first time). So we need new fields for *each* note we add, not just for the whole bug.

It happens just the same with the other fields (City, kilometres, etc.)

Thanks!

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