Feature request: use for IT support
Posted: 15 Sep 2006, 12:20
Hello everybody,
This is our first message here, we are a small company from Spain making an intensive use of this tool. We would like to know how to promote the development of changes in Mantis in order to support its use as a tool for an IT department.
I'm a little bit lost in the general bugtracker, so I haven't found any bug related to this. are there any?
We have some money ready to support the developing of this issues, but we are new to the system and we don't really know well how to proceed.
Can you help us on what step would be the next to take? Thanks!
What we would like to see in Mantis are some fields added to the "Notes" that you write for each bug. These would be:
- Delivery Note number
- City (if needed to go to another city)
- Kilometres done
- Start time/ End time (or time lapsed)
There would be another issue: to add the delivery of items to a client, related to the "Notes". There would be fields for:
- Quantity
- Our code
- Serial number
- Description
This is our first message here, we are a small company from Spain making an intensive use of this tool. We would like to know how to promote the development of changes in Mantis in order to support its use as a tool for an IT department.
I'm a little bit lost in the general bugtracker, so I haven't found any bug related to this. are there any?
We have some money ready to support the developing of this issues, but we are new to the system and we don't really know well how to proceed.
Can you help us on what step would be the next to take? Thanks!
What we would like to see in Mantis are some fields added to the "Notes" that you write for each bug. These would be:
- Delivery Note number
- City (if needed to go to another city)
- Kilometres done
- Start time/ End time (or time lapsed)
There would be another issue: to add the delivery of items to a client, related to the "Notes". There would be fields for:
- Quantity
- Our code
- Serial number
- Description