Email problem

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Babu
Posts: 20
Joined: Jul 12, 2017 2:21 am

Email problem

Post by Babu » Nov 29, 2017 8:10 am

Hi everyone,

I have a problem on the new Mantis 2.5.1.
I configured my Mantis in order to send mail to my user.
When I had a note to a bug, I receive in my email box the notification

But when I check out the php_error.log file I see some error message:

[27-Nov-2017 13:57:18 UTC] 2017-11-27 13:57 UTC MAIL email_api.php:1092 email_owner_changed() Issue #3861 is assigned to @U217 instead of @U216.

[27-Nov-2017 13:57:18 UTC] 2017-11-27 13:57 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : les destinataires suivants sont en erreur : root@localhost: <root@localhost> recipient rejected

Do someone have a solution please ?

Babu

Tarlix
Posts: 2
Joined: Nov 24, 2017 9:39 am

Re: Email problem

Post by Tarlix » Nov 29, 2017 8:38 am

Your user has an invalid e-mail, probably.

Check on your users account and change to a valid e-mail.

atrol
Site Admin
Posts: 7677
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Email problem

Post by atrol » Nov 29, 2017 8:56 am

One of your users has set his email address to "root@localhost".
Email can't be send to this adress, so you get the error.
Change the account settings of this user (I assume it's the administrator user)
Please use Search before posting and read the Manual

Babu
Posts: 20
Joined: Jul 12, 2017 2:21 am

Re: Email problem

Post by Babu » Nov 30, 2017 3:53 am

Sorry I got also two other error in my php_error.
These error are:

-------------------------------------------------------------------------------

[28-Nov-2017 15:51:13 UTC] 2017-11-28 15:51 UTC MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting

------------------------------------------------------------------------------------------

[28-Nov-2017 15:46:05 UTC] 2017-11-28 15:46 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : données incorrectes.Erreur du serveur SMTP : DATA END command failed

Babu
Posts: 20
Joined: Jul 12, 2017 2:21 am

Re: Email problem

Post by Babu » Nov 30, 2017 5:06 am

Sorry I got also two other error in my php_error.
These error are:

-------------------------------------------------------------------------------

[28-Nov-2017 15:51:13 UTC] 2017-11-28 15:51 UTC MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting

------------------------------------------------------------------------------------------

[28-Nov-2017 15:46:05 UTC] 2017-11-28 15:46 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : données incorrectes.Erreur du serveur SMTP : DATA END command failed


------------------------------------------------------
When I tried last time to send mail, it was working well, but suddenly mantis was not sending mail in order to notify changment in the bug status. Moreover, when I tried to connect to mantis, the page was always loaded. Do you know what could be the source of this error??

Thanks

Babu
Posts: 20
Joined: Jul 12, 2017 2:21 am

Re: Email problem

Post by Babu » Nov 30, 2017 10:57 am

help please :)

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