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Email problem

Posted: Nov 29, 2017 8:10 am
by Babu
Hi everyone,

I have a problem on the new Mantis 2.5.1.
I configured my Mantis in order to send mail to my user.
When I had a note to a bug, I receive in my email box the notification

But when I check out the php_error.log file I see some error message:

[27-Nov-2017 13:57:18 UTC] 2017-11-27 13:57 UTC MAIL email_api.php:1092 email_owner_changed() Issue #3861 is assigned to @U217 instead of @U216.

[27-Nov-2017 13:57:18 UTC] 2017-11-27 13:57 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : les destinataires suivants sont en erreur : root@localhost: <root@localhost> recipient rejected

Do someone have a solution please ?

Babu

Re: Email problem

Posted: Nov 29, 2017 8:38 am
by Tarlix
Your user has an invalid e-mail, probably.

Check on your users account and change to a valid e-mail.

Re: Email problem

Posted: Nov 29, 2017 8:56 am
by atrol
One of your users has set his email address to "root@localhost".
Email can't be send to this adress, so you get the error.
Change the account settings of this user (I assume it's the administrator user)

Re: Email problem

Posted: Nov 30, 2017 3:53 am
by Babu
Sorry I got also two other error in my php_error.
These error are:

-------------------------------------------------------------------------------

[28-Nov-2017 15:51:13 UTC] 2017-11-28 15:51 UTC MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting

------------------------------------------------------------------------------------------

[28-Nov-2017 15:46:05 UTC] 2017-11-28 15:46 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : données incorrectes.Erreur du serveur SMTP : DATA END command failed

Re: Email problem

Posted: Nov 30, 2017 5:06 am
by Babu
Sorry I got also two other error in my php_error.
These error are:

-------------------------------------------------------------------------------

[28-Nov-2017 15:51:13 UTC] 2017-11-28 15:51 UTC MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting

------------------------------------------------------------------------------------------

[28-Nov-2017 15:46:05 UTC] 2017-11-28 15:46 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : données incorrectes.Erreur du serveur SMTP : DATA END command failed


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When I tried last time to send mail, it was working well, but suddenly mantis was not sending mail in order to notify changment in the bug status. Moreover, when I tried to connect to mantis, the page was always loaded. Do you know what could be the source of this error??

Thanks

Re: Email problem

Posted: Nov 30, 2017 10:57 am
by Babu
help please :)