bug repoting from client

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amithaha
Posts: 7
Joined: Mar 21, 2018 1:05 am

bug repoting from client

Post by amithaha »

hi Mantis BT,

can a client directly report issue from his place.
and we can track and initiate conversation from MAntis BT?

regards,
Amit

atrol
Site Admin
Posts: 7811
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: bug repoting from client

Post by atrol »

amithaha wrote:
Mar 21, 2018 1:08 am
can a client directly report issue from his place.
Not sure I understand the question. A user can report issues if he has access to the server where Mantis is running and if there is an account for him. There is no need to install any software on client side, a browser is enough for it.
Please use Search before posting and read the Manual

amithaha
Posts: 7
Joined: Mar 21, 2018 1:05 am

Re: bug repoting from client

Post by amithaha »

hi Atrol,

thank you for your reply. let me explain the scenario.

Matis is used as internal bug tracking system.
i want to give access to a page (may be i create a project) exclusively to a particular client to report an issue.
just by sending an email to say support@company.com.

and as a support to this email i will send the troubleshooting steps or fix.
can the client just login to the system and see the responses and status.

regards,
Amit

atrol
Site Admin
Posts: 7811
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: bug repoting from client

Post by atrol »

I assume this is what you are looking for https://www.mantisbt.org/wiki/doku.php/ ... lreporting
Please use Search before posting and read the Manual

amithaha
Posts: 7
Joined: Mar 21, 2018 1:05 am

Re: bug repoting from client

Post by amithaha »

hi Atrol,

thank you . will explore this and see.

regards,
amit

amithaha
Posts: 7
Joined: Mar 21, 2018 1:05 am

Re: bug repoting from client

Post by amithaha »

hi

i am looking for a feature where the clients can login and see issues reported by them.

atrol
Site Admin
Posts: 7811
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: bug repoting from client

Post by atrol »

amithaha wrote:
Mar 23, 2018 1:12 am
clients can login and see issues reported by them.
This is standard Mantis functionality. Users see the issues they reported on "My View" page, or can filter by reporter on "View Issues" page.
Please use Search before posting and read the Manual

amithaha
Posts: 7
Joined: Mar 21, 2018 1:05 am

Re: bug repoting from client

Post by amithaha »

that is understood, what i am asking is exclusivity.
one organization person should not see another org issues reported.

atrol
Site Admin
Posts: 7811
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: bug repoting from client

Post by atrol »

Adding the following line to file config_inc.php might be what you want

Code: Select all

$g_limit_reporters = ON;
https://www.mantisbt.org/docs/master/en ... onfig.misc
Please use Search before posting and read the Manual

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