Mantis Bug Tracker - Forums

hi Mantis BT,

can a client directly report issue from his place.
and we can track and initiate conversation from MAntis BT?

regards,
Amit

amithaha wrote: ↑21 Mar 2018, 06:08 can a client directly report issue from his place.

Not sure I understand the question. A user can report issues if he has access to the server where Mantis is running and if there is an account for him. There is no need to install any software on client side, a browser is enough for it.

hi Atrol,

thank you for your reply. let me explain the scenario.

Matis is used as internal bug tracking system.
i want to give access to a page (may be i create a project) exclusively to a particular client to report an issue.
just by sending an email to say support@company.com.

and as a support to this email i will send the troubleshooting steps or fix.
can the client just login to the system and see the responses and status.

regards,
Amit

I assume this is what you are looking for https://www.mantisbt.org/wiki/doku.php/ ... lreporting

hi Atrol,

thank you . will explore this and see.

regards,
amit

hi

i am looking for a feature where the clients can login and see issues reported by them.

amithaha wrote: ↑23 Mar 2018, 06:12clients can login and see issues reported by them.

This is standard Mantis functionality. Users see the issues they reported on "My View" page, or can filter by reporter on "View Issues" page.

that is understood, what i am asking is exclusivity.
one organization person should not see another org issues reported.

Adding the following line to file config_inc.php might be what you want https://www.mantisbt.org/docs/master/en ... onfig.misc