Auto Create Simple Ticket?

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ithink
Posts: 1
Joined: 19 Apr 2018, 12:43

Auto Create Simple Ticket?

Post by ithink »

Hi all,

Anyone has an idea whether it is possible to create some simple html code or code by which an user would use or click and fill in a couple of things and upon submission, it can auto create a Mantis ticket? This would be for simple and reoccurring requests in an organization.

For example, user needs a password reset. That type of request has a set of known values such as project type, category type, and workflow assignment. Would it be possible to put the code behind a button on a webpage or simple html form that user fills in and submit and it will auto create the ticket in Mantis?
Starbuck
Posts: 219
Joined: 14 Feb 2006, 02:53
Location: USA
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Re: Auto Create Simple Ticket?

Post by Starbuck »

My first thought would be to have those simple requests in HTML pages or some other UI that you create, and submit requests to a back-end. From there you have options, like creating emails for processing by the EmailReporting plugin, or making an API call via REST or SOAP.
Thoughts?
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