Reporter cannot close issue for specific projects
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Reporter cannot close issue for specific projects
Our reporters cannot close issues. This is the case only for specific projects. Does anyone have an idea as to why?
Re: Reporter cannot close issue for specific projects
Choose the project from the project selection list
Goto page Manage > Manage Configuration > Workflow Tresholds
Check row "Allow Reporter to close Issue"
Goto page Manage > Manage Configuration > Workflow Tresholds
Check row "Allow Reporter to close Issue"
Re: Reporter cannot close issue for specific projects
Thank you for your reply.
It is already checked (see attachment) but still doesn't work
It is already checked (see attachment) but still doesn't work
- Attachments
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- Capture.PNG (45.39 KiB) Viewed 6839 times
Re: Reporter cannot close issue for specific projects
Maybe there is some misunderstanding.
There is the group of all users with access level reporter and there is the user who reported an issue.
"Allow Reporter to close Issue" allows just the singe user who reported the issue to close it.
There is the group of all users with access level reporter and there is the user who reported an issue.
"Allow Reporter to close Issue" allows just the singe user who reported the issue to close it.
Re: Reporter cannot close issue for specific projects
In our case, not even the user who opened the specific issue can close it.
Re: Reporter cannot close issue for specific projects
I believe I found the reason this happens! if you try to close an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to close it.
Re: Reporter cannot close issue for specific projects
OK, so the comment seems to be the root cause for both of your issues viewtopic.php?f=2&t=25654