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Reporter cannot close issue for specific projects

Posted: Jun 13, 2018 4:57 am
by myroullad
Our reporters cannot close issues. This is the case only for specific projects. Does anyone have an idea as to why?

Re: Reporter cannot close issue for specific projects

Posted: Jun 13, 2018 5:14 am
by atrol
Choose the project from the project selection list
Goto page Manage > Manage Configuration > Workflow Tresholds
Check row "Allow Reporter to close Issue"

Re: Reporter cannot close issue for specific projects

Posted: Jun 13, 2018 6:08 am
by myroullad
Thank you for your reply.
It is already checked (see attachment) but still doesn't work

Re: Reporter cannot close issue for specific projects

Posted: Jun 13, 2018 6:29 am
by atrol
Maybe there is some misunderstanding.
There is the group of all users with access level reporter and there is the user who reported an issue.
"Allow Reporter to close Issue" allows just the singe user who reported the issue to close it.

Re: Reporter cannot close issue for specific projects

Posted: Jun 13, 2018 8:22 am
by myroullad
In our case, not even the user who opened the specific issue can close it.

Re: Reporter cannot close issue for specific projects

Posted: Jun 13, 2018 8:35 am
by atrol
Which Mantis version do you use?

Re: Reporter cannot close issue for specific projects

Posted: Jun 15, 2018 7:10 am
by myroullad
2.14.0

Re: Reporter cannot close issue for specific projects

Posted: Jun 21, 2018 6:51 am
by myroullad
I believe I found the reason this happens! if you try to close an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to close it.

Re: Reporter cannot close issue for specific projects

Posted: Jun 21, 2018 7:05 am
by atrol
myroullad wrote:
Jun 21, 2018 6:51 am
If you do not enter a comment then it allows you to close it.
OK, so the comment seems to be the root cause for both of your issues viewtopic.php?f=2&t=25654