Missing "reopen button"
Posted: 20 Jun 2018, 15:28
We run three instances of mantisBT 2.5.0 having last year finally upgarded from 1.2.3 (!!!).
On the3 old 1.2.3 systems all of them had the "reopen" button available for closed calls - systems O1, O2 and O3
With the new instances (2.5.0) one of them has the reopen button (N1) , but two of them don't - N2 and N3.
I've checked and compared config_inc.php
* between N1 & N2+N3
* between O2+N2 and O3+N3
there seems to be nothing at all obvious missing (or added!) that would cause this odd behaviour.
Our "internal mantis admin" chap has compared the
page "Manage" > "Manage Configuration" > "Workflow Thresholds" row "Reopen an issue"
across all systems and they are the same.
Has anyone any idea what I need to tweak on the two 2.5.0 systems that will display a reopen bbutton when a call is closed?
FTR, when a call is closed on these two systems, they just show the usual edit/assign to/change stataus/monitor/close/clone/move buttons that an open call shows. (To confirm, the call status does indeed show closed)
cheers
ian
On the3 old 1.2.3 systems all of them had the "reopen" button available for closed calls - systems O1, O2 and O3
With the new instances (2.5.0) one of them has the reopen button (N1) , but two of them don't - N2 and N3.
I've checked and compared config_inc.php
* between N1 & N2+N3
* between O2+N2 and O3+N3
there seems to be nothing at all obvious missing (or added!) that would cause this odd behaviour.
Our "internal mantis admin" chap has compared the
page "Manage" > "Manage Configuration" > "Workflow Thresholds" row "Reopen an issue"
across all systems and they are the same.
Has anyone any idea what I need to tweak on the two 2.5.0 systems that will display a reopen bbutton when a call is closed?
FTR, when a call is closed on these two systems, they just show the usual edit/assign to/change stataus/monitor/close/clone/move buttons that an open call shows. (To confirm, the call status does indeed show closed)
cheers
ian