How to set email notification settings, only assignee

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mpa
Posts: 16
Joined: Jan 15, 2008 7:34 am

How to set email notification settings, only assignee

Post by mpa » Aug 06, 2018 6:28 am

I have tried several settings to adjust my email notification settings without any luck so far.
So the question is... is it me?

Goal;
- Only managers do recieve an email when new tickets are submitted.
- Only the person to whom a ticket is being assigned to will recieve an email, including if the assignee is filled in when submitting a new ticket.
- When a ticket gets resolved, a certain member should alway be getting notified by email. This can also be all members within an authorisation-group.

- I don't want that everyone is getting an email on new
- I don't want that everyone is getting an email when change on handler (assignee)

Technically the mail-function works just fine.

Please help how to adjust my settings.
Any help would be very appreciated.

Thanks in advanced.

Marnix

atrol
Site Admin
Posts: 7348
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: How to set email notification settings, only assignee

Post by atrol » Aug 06, 2018 7:21 am

Do you use page page Manage > Manage Configuration > E-Mail Notifications ?
If so, attach a screenshot and I will try to tell you the columns/rows you should check/uncheck.
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mpa
Posts: 16
Joined: Jan 15, 2008 7:34 am

Re: How to set email notification settings, only assignee

Post by mpa » Aug 06, 2018 2:46 pm

Hi Atrol,

Hereby a screendump.

Thx, Marnix
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mantis_email.jpg
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atrol
Site Admin
Posts: 7348
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: How to set email notification settings, only assignee

Post by atrol » Aug 06, 2018 3:09 pm

Not that easy to help as
- your screen dump is right clipped, e.g. I can't see access level manager
- you introduced own access levels
- this is no original Mantis, e.g. there is no label "Asset type owner" in Mantis
mpa wrote:
Aug 06, 2018 6:28 am
- Only managers do recieve an email when new tickets are submitted.
- Only the person to whom a ticket is being assigned to will recieve an email, including if the assignee is filled in when submitting a new ticket.
- I don't want that everyone is getting an email on new
In row "Status Changes to new", check only in columns " User who is handling the issue" and "Manager"
mpa wrote:
Aug 06, 2018 6:28 am
- When a ticket gets resolved, a certain member should alway be getting notified by email. This can also be all members within an authorisation-group.
Check the appropriate access level in row "Status Changes to closed"
mpa wrote:
Aug 06, 2018 6:28 am
- I don't want that everyone is getting an email when change on handler (assignee)
Uncheck all boxes in row "E-mail on change of handler"
Please use Search before posting and read the Manual

mpa
Posts: 16
Joined: Jan 15, 2008 7:34 am

Re: How to set email notification settings, only assignee

Post by mpa » Aug 09, 2018 3:28 am

Hi Atrol,

Thanks for your feedback.
I made indeed some minor and textual adjustments, but technically everything is still the same.

I have set your settings like you mentioned. And set the account settings of the assignee person according attachment.

Actions:
Submitted an new ticket, not assigned to anyone. --> the person did not get an email. (I would expected it according to his personal settings.)
Openend an existing ticket, assigned to that person, --> the person did not get an email. (I would expected it according to the settings.)

So, it seems i still don't get it right......
Attachments
Schermafbeelding 2018-08-09 om 10.24.45.png
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Schermafbeelding 2018-08-09 om 10.20.51.png
Schermafbeelding 2018-08-09 om 10.20.51.png (119.12 KiB) Viewed 539 times

atrol
Site Admin
Posts: 7348
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: How to set email notification settings, only assignee

Post by atrol » Aug 10, 2018 7:14 am

You can enable email logging that find out what's happening
https://www.mantisbt.org/docs/master/en ... ig.logging
e.g. set

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
You might also want to set $g_log_destination to log it in a separate file instead of your default PHP logs.
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