compatibility issue of Mantis with Microsoft Word 2016

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etlon
Posts: 1
Joined: 07 Sep 2018, 07:57

compatibility issue of Mantis with Microsoft Word 2016

Post by etlon »

This is regarding the compatibility issue of Mantis with Microsoft Word 2016.

On logging in to Mantis with the credentials. We click on view issues. In the header section , we see print reports. On clicking on print reports, a window will appear.
From the list down, Check the ID of the document you want to select and click on the Word and IE icon published on the top left corner.

When opening the document through IE icon, We are able to see the notes section under the heading Attached Files.
When opening the same document through Microsoft word 2016 icon which is published through Citrix, we are not able to see the notes section under the heading attached files.

Note: The same notes section is opening with Microsoft Word 2010 version.

Kindly help if there are any settings which needs to be changed in Word 2016.
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