The reporter doesnt get an e-mail when I replied to him with a note

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ayca1903
Posts: 2
Joined: Sep 28, 2018 8:19 am

The reporter doesnt get an e-mail when I replied to him with a note

Post by ayca1903 » Sep 28, 2018 8:35 am

The reporter doesnt get an e-mail when I replied to him with a note or change the status of the issue. How can I change this function? For the users all of the e-mail notifications are in use except for last 2 notification. I asked a question in the note for the reporter and changed the status, but the reporter didnt get any emails so he dont know he should answer to the issue.

atrol
Site Admin
Posts: 7659
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: The reporter doesnt get an e-mail when I replied to him with a note

Post by atrol » Sep 28, 2018 10:26 am

You can enable email tracing to see what happens
Temporary add the following lines to config_inc.php and adjust to your needs

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/tmp/mantisbt.log';
For more details see https://www.mantisbt.org/docs/master/en ... ig.logging
Please use Search before posting and read the Manual

ayca1903
Posts: 2
Joined: Sep 28, 2018 8:19 am

Re: The reporter doesnt get an e-mail when I replied to him with a note

Post by ayca1903 » Oct 01, 2018 2:15 am

I don't get an email If I am a reporter. So I know, All of the users dont get an email in this situation. We need email notification for reporters, Is there a parameter about that?

atrol
Site Admin
Posts: 7659
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: The reporter doesnt get an e-mail when I replied to him with a note

Post by atrol » Oct 01, 2018 3:07 am

ayca1903 wrote:
Oct 01, 2018 2:15 am
We need email notification for reporters
This is the default behavior after a fresh install of Mantis.
You changed those settings.
Check config_inc.php and page Manage > Manage Configuration -> E-mail Notifications for any changes.
Please use Search before posting and read the Manual

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