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The reporter doesnt get an e-mail when I replied to him with a note
Posted: 28 Sep 2018, 13:35
by ayca1903
The reporter doesnt get an e-mail when I replied to him with a note or change the status of the issue. How can I change this function? For the users all of the e-mail notifications are in use except for last 2 notification. I asked a question in the note for the reporter and changed the status, but the reporter didnt get any emails so he dont know he should answer to the issue.
Re: The reporter doesnt get an e-mail when I replied to him with a note
Posted: 28 Sep 2018, 15:26
by atrol
You can enable email tracing to see what happens
Temporary add the following lines to config_inc.php and adjust to your needs
Code: Select all
$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT;
$g_log_destination = 'file:/tmp/mantisbt.log';
For more details see
https://www.mantisbt.org/docs/master/en ... ig.logging
Re: The reporter doesnt get an e-mail when I replied to him with a note
Posted: 01 Oct 2018, 07:15
by ayca1903
I don't get an email If I am a reporter. So I know, All of the users dont get an email in this situation. We need email notification for reporters, Is there a parameter about that?
Re: The reporter doesnt get an e-mail when I replied to him with a note
Posted: 01 Oct 2018, 08:07
by atrol
ayca1903 wrote: ↑01 Oct 2018, 07:15We need email notification for reporters
This is the default behavior after a fresh install of Mantis.
You changed those settings.
Check config_inc.php and page Manage > Manage Configuration -> E-mail Notifications for any changes.