Hi,
can i set privileges to prevent user from accessing tickets based on category
Example :
reported to able to access any ticket with category "testing " and manager can do it
privileges to prevent user from accessing tickets based on category
Moderators: Developer, Contributor
Re: privileges to prevent user from accessing tickets based on category
Category based access control is not supportd out of the box.
I would not use category for it, but introduce a new status "testing" (read the admin guide for it)
After that you can configure on admin pages which access levels are allowed to change to a certain status.
Category "testing"?
I would not use category for it, but introduce a new status "testing" (read the admin guide for it)
After that you can configure on admin pages which access levels are allowed to change to a certain status.