Report a bug via email

DaVinci · Post by **DaVinci** » 19 Jul 2007, 08:07

i really appereciate ur help..
the error has now disappeared and i get a blankpage when i go to
http://my.domain.com/bug_report_mail.php

i have tried all the valid methods in

# The auth method used for POP3
# Valid methods are: 'DIGEST-MD5','CRAM-MD5','LOGIN','PLAIN','APOP','USER'
$g_mail_auth_method = 'USER';

i have a server from someone called http://www.web10.nu
and this is ofcourse a test-stage-server..
and eventhough i get the messages in inbox..the project doesnot get updated..

DaVinci · Post by **DaVinci** » 26 Jul 2007, 13:27

im this close to pull all my hair off..
can anyone please help me srt this out!

i dont get any mail notifications at all :(
i was getting then before in my mailbox butthen i changed the mail address from hm@abc.com to helpdesk@abc.com..thats when i didnt get any notificationsa at all :(
and the sadest part is that the mail does not open nay ticket..
and http://my_domain.com/bug_mail_report.php shows an empty page

jboulay · Post by **jboulay** » 27 Jul 2007, 05:37

Hi Davinci,

You're really close to make the mail reporter working.

But please, don't mix the mail reporter and mail notification.

DaVinci wrote: i dont get any mail notifications at all
i was getting then before in my mailbox butthen i changed the mail address from hm@abc.com to helpdesk@abc.com..thats when i didnt get any notificationsa at all

Why did you change this email adress if the notification was working ?
Which parameter did you change on which page?

DaVinci wrote: and the sadest part is that the mail does not open nay ticket..
and http://my_domain.com/bug_mail_report.php shows an empty page

Please try to put the following parameters in the config_inc.php file ?

Code: Select all

   ######################
   # Mail Reporting
   ######################

   # --- mail reporting settings -----
   # This tells Mantis to report all the Mail with only one account
   $g_mail_use_reporter   = ON;

   # The account's name for mail reporting
   # Also used for fallback if a user is not found in database
   # Put your reporter user here
   $g_mail_reporter   = 'mail';

   # Signup new users automatically (possible security risk!)
   # Default is OFF, ignored if mail_use_reporter is ON
   $g_mail_auto_signup   = OFF;

   # How many mails should be fetched at the same time
   # If big mails with attachments should be received, specify only one
   $g_mail_fetch_max   = 1;

   # Write complete mail into the "Additional Information"
   $g_mail_additional   = ON;

   # Write sender of the message into the bug report
   $g_mail_save_from   = OFF;

   # Parse MIME mails (may require a lot of memory)
   $g_mail_parse_mime   = ON;

   # Parse HTML mails
   $g_mail_parse_html   = ON;

   # HTML Parser Command
   # It should print the formatted text to STDOUT
   # For example: "/usr/bin/w3m -T text/html -dump"
   $g_mail_html_parser   = ON;

   # directory for saving temporary mail content
#Configure here the path for your temporary directory
   $g_mail_tmp_directory   = 'C:/TEMP';
   
   # Delete incoming mail from POP3 server
   $g_mail_delete      = ON;

   # Debug mode
   $g_mail_debug      = ON;
   
   # Save mail contents to this directory if debug mode is ON
   $g_mail_directory   = 'C:/TEMP/mantis';
   
   # Looks for priority header field
   $g_mail_use_bug_priority = ON;
   
   # Default priority for mail reported bugs
   $g_mail_bug_priority_default = NORMAL;

It should work ...

DaVinci · Post by **DaVinci** » 27 Jul 2007, 07:20

i have changed the mail account because hm@abc.com is a personal account and helpdesk@abc.com is something i want to use...

when i wrote mail notification i ment that i got a mail with a 'bug' in my mai but the mail did not update mantis..

now i have added the parametes in my config_inc.php file (not in config_default_inc.php) but im still getting a blank page in ../bug_report_mail.php and still no bug mail when someone sends mail to helpdesk@abc.com

DaVinci · Post by **DaVinci** » 27 Jul 2007, 07:39

i was wondering if the code below is the reason that that mantis didnt get up dated:

Code: Select all

# Default bug category for mail reported bugs (Defaults to "default_bug_category")
	# Because in Mantis 1.1.0a3 a category is required, we need a default category for issues reported by email.
	# Make sure the category exists and it has been configured correctly
	$g_mail_default_bug_category = '%default_bug_category%';

do i have to change anything there?
i have made a category that is called Miscellaneous Cases with a space between miscellaneous and cases
where do i define the '%default_bug_category% and do i need to define it like:

Code: Select all

$g_mail_default_bug_category = '%Miscellaneous Cases%';

or in another way

jboulay · Post by **jboulay** » 27 Jul 2007, 08:19

Try this

Code: Select all

$g_mail_default_bug_category = 'Miscellaneous Cases';

DaVinci · Post by **DaVinci** » 27 Jul 2007, 09:04

no man...
still not working..
are u sure that i dont have to do changes elsewhere?
what about this line:

[code]
# The account's name for mail reporting
# Also used for fallback if a user is not found in database
$g_mail_reporter = 'mail';
[/code]

the account name that has email helpdesk@abc.com has username helpdesk..
i have changed:
$g_mail_reporter = 'mail';
to
$g_mail_reporter = 'helpdesk';

still not working :(

jboulay · Post by **jboulay** » 27 Jul 2007, 09:22

If you take a look at the directory configured with the variable

$g_mail_tmp_directory

Can you find some temporary file in this directory ?

DaVinci · Post by **DaVinci** » 27 Jul 2007, 09:48

the directory
[code]$g_mail_directory = '/tmp/mantis';[/code]

is empty...
may bei have to give full path..
is it usr/var/<domain_name>/tmp/mantis?

DaVinci · Post by **DaVinci** » 20 Sep 2007, 07:47

thanks for all your help the last time..
now i am having another problem..

i do not wish that a person who reports a bug can be a member of mantis...is there anyway aroud this problem?

i have defined:
# Signup new users automatically (possible security risk!)
# Default is OFF, ignored if mail_use_reporter is ON
$g_mail_auto_signup = OFF;

this results in that the name of the account (helpdesk) which i have created to report all the bugs (hm@abc.com) comes up in the [b]Reported by[/b] box (se the attached picture).

[img]http://aftab.watapage.com/mantis_report_help.JPG[/img]

and which again results in that when i reply to the bug, the reply goes to hm@abc.com where it is collect by http://my.domain.com/bug_report_mail.php and thus the reporter does not get any mail.

so what i want to do is that:
* the name of the reporter comes up in [b]Reported by[/b] so that when ever someone responds to the bug the email goes to the reporter and not to hm@abc.com
* the reporter does not get signed up atomatic
[/img]

DaVinci · Post by **DaVinci** » 20 Sep 2007, 08:09

another problem that im having is that our postserver abcserv01.abc.com does not respont on port 110 which i am prettry sure is necessary for POP3..
is there a way to work around this problem too?

jboulay · Post by **jboulay** » 20 Sep 2007, 13:18

DaVinci wrote:another problem that im having is that our postserver abcserv01.abc.com does not respont on port 110 which i am prettry sure is necessary for POP3..
is there a way to work around this problem too?

There is a work around in file /core/mail_api.php:

function mail_process_all_mails around line 228:

Code: Select all

$t_pop3->connect($t_pop3_host, 110);

Try to modify 110 by setting your smtp port number there

DaVinci · Post by **DaVinci** » 25 Sep 2007, 10:02

thanks for all the help
i have solved 90% of issues with mantis mail hack..

now i want a simple php script..
since we have to go to http://my.domain.com/bug_report_mail.php everytime we need to update the tickets..i was wondering if there is a possibility to add an script in: http://my.domain.com/my_view_page.php
that actually sends the user to http://my.domain.com/bug_report_mail.php every 5 minute and then back to http://my.domain.com/my_view_page.php so that http://my.domain.com/my_view_page.php gets updated if someone has posted any new ticket

jboulay · Post by **jboulay** » 25 Sep 2007, 13:25

DaVinci wrote:thanks for all the help
i have solved 90% of issues with mantis mail hack..

now i want a simple php script..

You're welcome !

I use a batch file in a schedule task for retrieving the mail automatically:

Copy the following code in a file called bug_report_mail.bat

Code: Select all

echo off

rem Mantis - a php based bugtracking system
rem 
rem Copyright (C) 2000 - 2002  Kenzaburo Ito - kenito@300baud.org
rem Copyright (C) 2002 - 2004  Mantis Team   - mantisbt-dev@lists.sourceforge.net
rem This program is distributed under the terms and conditions of the GPL
rem See the README and LICENSE files for details

rem ---------------------------------------------------------------------------
rem bug_report_mail.bat  2007/04/19 22:32:05 jboulay
rem ---------------------------------------------------------------------------

rem ---------------------------------------------------------------------------
rem This script is running the bug_report_mail php function 
rem Use a cron tab for scanning POP3 email adress every time it's needed
rem ---------------------------------------------------------------------------

rem provide the path to php extension php_gd2.dll
set gd2_extension_path="C:\Program Files\EasyPHP1-8\php\extensions"
rem provide the path to php engine
set php_engine_path="C:\Program Files\EasyPHP1-8\php"
rem provide the path to mantis installation
set mantis_install_path="C:\Program Files\EasyPHP1-8\www\mantis"


set path=%path%;%gd2_extension_path%

cd %mantis_install_path%

rem execute the mail reporting function
%php_engine_path%\php.exe %mantis_install_path%\bug_report_mail.php

Don't forget :
- to provide the path corresponding to your installation path
- to execute this script on your server only !!
- and create a new Windows schedule task

That's it !!

DaVinci · Post by **DaVinci** » 25 Sep 2007, 13:46

thank you for the patch..
however i am wondering about:

[quote]to provide the path corresponding to your installation path[/quote]
I have Mantis installed in: C:\wamp\www\mantis
so:
[quote]rem provide the path to mantis installation
set mantis_install_path="C:\wamp\www\mantis" [/quote]

what do you mean by?
[quote]- to execute this script on your server only !! [/quote]

what task are you talking about here and how do i define it?
[quote]- and create a new Windows schedule task [/quote]