CSS problem in IE 11 using vers 2.15.0

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mushu
Posts: 98
Joined: Jan 04, 2017 12:41 pm

CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 2:04 pm

MantisBT 2.15.0

We're testing it on DEV prior to moving into Production. One of the testers was using Internet Exploder 11 and was not in full-screen mode, and noticed what appears to be bad CSS (or Javascript) when moving the bottom of the window up & down (decrease & increase browser window size). See attachment.
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mantis-css (Medium).jpg
mantis-css (Medium).jpg (146.64 KiB) Viewed 184 times
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The "powered by" message moves up and down with the browser window size and writes over the top of whatever is on the screen. QUESTION:could this be caused by any config settings on our part?

atrol
Site Admin
Posts: 7123
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 11, 2018 2:57 pm

First of all clear your browser cache as you could encounter curios issues when using different Mantis versions from the same browser.

Furthermore I am quite sure that you don't use the original CSS from Mantis (at least changed background color), but your own one (maybe you have set $g_css_include_file in config_inc.php)

There is one known issue in 2.15.0 when using IE 11 and $g_cdn_enabled = OFF (the default setting)
https://www.mantisbt.org/bugs/view.php?id=23992
Please use Search before posting and read the Manual

mushu
Posts: 98
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 3:03 pm

I have neither of those variables defined in my config file in the config directory, so whatever their default values are is what they are. In the DEV site I don't have any custom CSS either. :-(
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mantis-css1.jpg
mantis-css1.jpg (73.63 KiB) Viewed 180 times

mushu
Posts: 98
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 3:07 pm

Also:
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mantis-css2.jpg
mantis-css2.jpg (200.19 KiB) Viewed 180 times

atrol
Site Admin
Posts: 7123
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 11, 2018 3:15 pm

Your new screenshot "mantis-css2.jpg" shows the right background color whereas "mantis-css (Medium).jpg" shows another one.

Are both screenshots from the same user on the same system?
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mushu
Posts: 98
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 11, 2018 5:03 pm

No, the first SS was from a Reporter using IE 11 browser, the second one was an Administrator using Chrome. Both people accessing the same server & instance of Mantis 2.15.0 however. It's possible that IE 11 user had some weird settings on their machine or in their browser...when they moved to Chrome the problem went away. I feel in my gut that there is a CSS or Javascript issue in Mantis core code that causes IE 11 to misbehave.

How do your devs test new Mantis versions? I assume you have a regression test harness set up but do you use the top browsers also?

atrol
Site Admin
Posts: 7123
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 12, 2018 1:02 am

I don't see this behavior when using IE11.

The user who encounters the issue when using IE11 should try to access https://www.mantisbt.org/bugs
If there is the same issue, there is a problem with his browser.
If there is no problem, there is a problem with your Mantis server installation or maybe some other stuff between the server or the bro´wser (proxy, web application firewall, ...).
Please use Search before posting and read the Manual

mushu
Posts: 98
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 12, 2018 10:36 am

He only gets the visual error when he uses the interactive screen for entering a new ticket. Can you try using IE 11 to enter a new ticket in a smaller window on your side please? My forum login doesn't work for him to enter a test bug on your site apparently.

atrol
Site Admin
Posts: 7123
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 12, 2018 11:48 am

mushu wrote:
Jun 12, 2018 10:36 am
My forum login doesn't work for him to enter a test bug on your site apparently.
User accounts of the forum and the bug tracker are separated. You have to create an account at https://www.mantisbt.org/bugs
Please use Search before posting and read the Manual

atrol
Site Admin
Posts: 7123
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 12, 2018 12:32 pm

mushu wrote:
Jun 12, 2018 10:36 am
Can you try using IE 11 to enter a new ticket in a smaller window on your side please?
Works for me.
Please use Search before posting and read the Manual

mushu
Posts: 98
Joined: Jan 04, 2017 12:41 pm

Re: CSS problem in IE 11 using vers 2.15.0

Post by mushu » Jun 14, 2018 10:10 am

Okay. I haven't been able to reproduce it on my machine either, but I will have him run system file checker and make sure he's fully patched...otherwise he will have to use Chrome and be done with it. Microsoft makes cr@ppy browsers anyway.

atrol
Site Admin
Posts: 7123
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: CSS problem in IE 11 using vers 2.15.0

Post by atrol » Jun 14, 2018 10:20 am

mushu wrote:
Jun 14, 2018 10:10 am
Microsoft makes cr@ppy browsers anyway.
Just browsers? :wink:
Please use Search before posting and read the Manual

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