Mantis taking too long to submit a new case
Posted: 16 Aug 2012, 23:06
Hello everyone, I don't normally post on forums or newsgroups and i believe this is my first time posting here. I've been having this problem with Mantis for more than 3 months now and I can't figure out how to solve it, I've researched the web hundreds of times, read Mantis documentation, forums, articles but still no luck.
The problem I'm having is that whenever a user submits a new case, it takes approximately a minute and a half for the page to refresh and display succesfull submission of the case. The other users receive emails notification almost instantly, so it's not a problem with sending email notification but with the time it takes to submit the new case. This is definitely an issue with my email settings because if I turn off Email notifications cases are submitted instantly (the page refreshes within a second).
This also occurs when a user make changes or edit cases that require Mantis to send email notifications, it also takes 1-2 minutes for the page to refresh. I've check my php settings and everything looks fine, I also increased some PHP values, but no luck. I also checked if Sendmail was working properly, sent a couple emails from command line (using Sendmail) and they go through instantly everytime. Also worth mentioning that if users perform actions that do not require Mantis to send email notifications the page refreshes instantly.
I was wondering if there is some value that I have to increase within my Sendmail/server settings, or something that can point me to the right direction! Thanks for your time in advance.
I'm running Mantis on CentOS 5.8
Mantis Version 1.2.10
PHP 5.3.15
Sendmail 8.13.8
The problem I'm having is that whenever a user submits a new case, it takes approximately a minute and a half for the page to refresh and display succesfull submission of the case. The other users receive emails notification almost instantly, so it's not a problem with sending email notification but with the time it takes to submit the new case. This is definitely an issue with my email settings because if I turn off Email notifications cases are submitted instantly (the page refreshes within a second).
This also occurs when a user make changes or edit cases that require Mantis to send email notifications, it also takes 1-2 minutes for the page to refresh. I've check my php settings and everything looks fine, I also increased some PHP values, but no luck. I also checked if Sendmail was working properly, sent a couple emails from command line (using Sendmail) and they go through instantly everytime. Also worth mentioning that if users perform actions that do not require Mantis to send email notifications the page refreshes instantly.
I was wondering if there is some value that I have to increase within my Sendmail/server settings, or something that can point me to the right direction! Thanks for your time in advance.
I'm running Mantis on CentOS 5.8
Mantis Version 1.2.10
PHP 5.3.15
Sendmail 8.13.8