Lost Formatting

[wdolson]

We're using Mantis 1.2.5. I know, it's an old version, but it's been working OK for us.

A couple of weeks ago the formatting suddenly disappeared. I'm not sure what exactly to call it. I posted a partial screenshot of the View Issues page.

I figure a file used in many places probably got corrupted, but I'm not sure where to look.

Thanks,
Bill

LostFormat.jpg (119.37 KiB) Viewed 8297 times

[atrol]

Check file css/default.css as a first step.

[wdolson]

Except for one color change, that file is identical to a backup from 2010.

I did an upgrade to 1.2.15 in a new directory and pointed to the same database. The problem persisted. This sounds like some kind of resource on the server.

Bill

[atrol]

Try different browsers from different systems to ensure that the problem is on server.

[wdolson]

All users have reported seeing the same problems and we have all accessed from different computers with different browsers.

Bill

[aavagyan]

May you please check that mentioned by Atrol css file is loaded [or not] into browser? There are number of ways to check this - you choose.

[wdolson]

You're right it isn't getting loaded. Nor are several other files. Here is output of the Web Console in Firefox. (I shortened the domain name and changed it to something non-domain looking because the message wouldn't post with all the domains in there.)

All of these files are there and the paths look correct. The directories have permission set to 775 and the individual files are set to 664. I tried changing the permissions for some of the files that aren't loading to 775, but they still don't load. What else would be causing Mantis to be unable to find these files?

18:49:29.852 GET mysite.../Mantis1_2_15/my_view_page.php [HTTP/1.1 200 OK 1765ms]
18:49:31.475 Content Security Policy: allow directive is deprecated, use the equivalent default-src directive instead
18:49:31.478 The X-Content-Security-Policy and X-Content-Security-Report-Only headers will be deprecated in the future. Please use the Content-Security-Policy and Content-Security-Report-Only headers with CSP spec compliant syntax instead. my_view_page.php
18:49:31.529 Use of getUserData() or setUserData() is deprecated. Use WeakMap or element.dataset instead. requestNotifier.js:64
18:49:31.611 GET mysite.../Mantis1_2_15/css/default.css [HTTP/1.1 404 Not Found 78ms]
18:49:31.612 GET mysite.../Mantis1_2_15/javascript/min/common.js [HTTP/1.1 404 Not Found 172ms]
18:49:31.613 GET mysite.../Mantis1_2_15/javascript/min/ajax.js [HTTP/1.1 404 Not Found 172ms]
18:49:31.613 GET mysite.../Mantis1_2_15/images/mantis_logo.gif [HTTP/1.1 404 Not Found 266ms]
18:49:31.614 GET mysite.../Mantis1_2_15/images/rss.png [HTTP/1.1 404 Not Found 266ms]
18:49:31.615 GET mysite.../Mantis1_2_15/images/update.png [HTTP/1.1 404 Not Found 266ms]
18:49:31.615 GET mysite.../Mantis1_2_15/images/priority_normal.gif [HTTP/1.1 404 Not Found 266ms]
18:49:31.616 GET mysite.../Mantis1_2_15/images/attachment.png [HTTP/1.1 404 Not Found 172ms]
18:49:31.784 GET mysite.../Mantis1_2_15/images/mantis_logo.png [HTTP/1.1 404 Not Found 281ms]
18:49:31.890 GET mysite.../Mantis1_2_15/javascript/min/ajax.js [HTTP/1.1 404 Not Found 110ms]
18:49:32.305 GET mysite.../Mantis1_2_15/images/mantis_logo.gif [HTTP/1.1 404 Not Found 79ms]
18:49:32.306 GET mysite.../Mantis1_2_15/images/rss.png [HTTP/1.1 404 Not Found 79ms]
18:49:32.307 GET mysite.../Mantis1_2_15/images/update.png [HTTP/1.1 404 Not Found 79ms]
18:49:32.308 GET mysite.../Mantis1_2_15/images/priority_normal.gif [HTTP/1.1 404 Not Found 79ms]
18:49:32.309 GET mysite.../Mantis1_2_15/images/attachment.png [HTTP/1.1 404 Not Found 79ms]

[aavagyan]

May you please paste/attach here your apache httpd.conf [and vhosts file, if used]? May you please locate default.css file on your filesystem and paste here its' full path?

[wdolson]

I don't have access above the Mantis sub-directory, but I'll ask for this info.

Bill