Manage the users

Get help from other users here.

Moderators: Developer, Contributor

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Manage the users

Post by YNavarro » Aug 16, 2015 1:52 am

Hello,

New user of MantisBG I walk in my recently installed version.

I have a problem and I admit not find where from. When I try to Manage the users since the administration I have a page of error which displays telling me " Not Found
The requested URL / mantisbt / goto.php was not found one this server. "

Would anybody have an idea? Thank you.

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 16, 2015 4:51 am

There is no file goto.php in Mantis.

Which version do you use?
Where did you download from?
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 16, 2015 5:02 am

atrol wrote:There is no file goto.php in Mantis.

Which version do you use?
Where did you download from?
Hello,

I use the 1.2.19 version which I have download on the http://www.mantisbt.org site.

The problem is the same when I try to change access rights directly since a project.

I join a screenshot of the error message.

Image

Thank you.

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 16, 2015 5:15 am

I was not able to reproduce the issue.
The provided information is not sufficient to provide any help in resolving the issue. A complete and detailed description is required to get a clear understanding of the problem.

Provide detailed, step-by-step instructions to reproduce the issue; the additional information listed below may also be useful:

- Exact version of PHP, Database, Web server, Browser and Operating System
- Relevant customizations (e.g. changes in config_inc.php, etc)
- Installed plugins or custom functions ?
- Was the MantisBT source code modified in any way ?
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 22, 2015 4:10 am

Hello, Sorry for my English, I use a translator.

This is what I can tell you:

The source code MantisBt was not modified.
I modified the customizable parameters (language, email) on the file config_inc.php but the problem existed before these few modifications.
No installation of plugins either.

I use Mysql5 whom I administer by phpMyAdmin supplied by my host OVH.

This is what I make:

I connect with the information of the account administrator(director),
I go to administration and click " to manage the users "
It is there that appears the error.

Even elements when I try to add a user to a project. It about is the access right

I can give you access to the version which I installed at the need.

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 23, 2015 3:50 am

Do all other pages work?
e.g. are you able to access page "Manage Projects" without any problem?
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 24, 2015 1:44 pm

Hello,

All the pages work very even that for the getion of the projects.

Thank you.

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 25, 2015 5:27 am

Goto page "Manage" (manage_overview_page.php)
Store the page (depending on browser this should be something like menue "File", option "Save file ...")
Remove any private information from the file (e.g. you might not want anybody to see your URL, server paths, ...)
Attach the file to this topic.
You could also send me a private message with a link where I can download the file.
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 26, 2015 1:19 pm

Hello,

Thanks for your help.

I make the work :D

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 26, 2015 2:08 pm

I created account atrol on your installation.
You have to provide me "administrator" rights if you want me to have a deeper look at your issue.
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 26, 2015 2:14 pm

I can't :( That si the problem

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 26, 2015 2:23 pm

I am not asking for server administrator rights, just Mantis administrator rights.
But I understand this can be a problem.
Does "I can't" mean that you are not able, or does it mean that you are not allowed to provide administrator rights?
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 26, 2015 2:26 pm

atrol wrote:I created account atrol on your installation.
You have to provide me "administrator" rights if you want me to have a deeper look at your issue.
Not sorry, in fact I succeeded via the sql base ^^

I could not give them to you because it bug since the application but I found the good line in the base :D

atrol
Site Admin
Posts: 7687
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Manage the users

Post by atrol » Aug 26, 2015 2:38 pm

Ok, I am able to reproduce the issue.
This is really strange.
Are you complete sure that the file manage_user_page.php is the original file from Mantis download?
Please use Search before posting and read the Manual

YNavarro
Posts: 12
Joined: Aug 09, 2015 7:02 am

Re: Manage the users

Post by YNavarro » Aug 26, 2015 2:43 pm

atrol wrote:Ok, I am able to reproduce the issue.
This is really strange.
Are you complete sure that the file manage_user_page.php is the original file from Mantis download?
Sure !

Post Reply