Mantis touch: Soap connect through proxy server

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FA-jka
Posts: 10
Joined: Sep 18, 2015 8:21 am

Mantis touch: Soap connect through proxy server

Post by FA-jka » Nov 09, 2015 5:18 am

How can i tell mantis touch which proxy to use?

When i tried to log in via mantis touch, i get this error message:
SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://mantis.mysite.de/api/soap/manti ... t.php?wsdl' : failed to load external entity "https://mantis.mysite.de/api/soap/manti ... t.php?wsdl"
The URL https://mantis.mysite.de/api/soap/manti ... t.php?wsdl can be reached through the proxy server and works fine. I have verified this typing the URL in my browser window.

On the mantis server, the proxy IP was published by environment variables:
root@mantis:~# cat /etc/rc.local | grep proxy
http_proxy=http://10.0.0.103:3128
export http_proxy

https_proxy=http://10.0.0.103:3128
export https_proxy

no_proxy="127.0.0.1, localhost, 10.0.0.165, mantis.mysite.de"
export no_proxy
root@mantis:~#
These settings seemed not to be used. Where else do i have do publish the proxy server?

atrol
Site Admin
Posts: 7714
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Mantis touch: Soap connect through proxy server

Post by atrol » Nov 09, 2015 5:55 am

You will hardly get any support for MantisTouch in this forum.
I recommend to contact the MantisTouch support.
Please use Search before posting and read the Manual

FA-jka
Posts: 10
Joined: Sep 18, 2015 8:21 am

Re: Mantis touch: Soap connect through proxy server

Post by FA-jka » Nov 09, 2015 5:59 am

atrol wrote:You will hardly get any support for MantisTouch in this forum.
I recommend to contact the MantisTouch support.
There was no reaction. I regret buying this software :-(

atrol
Site Admin
Posts: 7714
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Mantis touch: Soap connect through proxy server

Post by atrol » Nov 09, 2015 6:14 am

I contacted the author.
Hope you will get support.
Please use Search before posting and read the Manual

FA-jka
Posts: 10
Joined: Sep 18, 2015 8:21 am

Re: Mantis touch: Soap connect through proxy server

Post by FA-jka » Nov 09, 2015 6:43 am

atrol wrote:I contacted the author.
Hope you will get support.
After moving the mantis installation to a test site, i got an "error 500".

/var/log/apache2/error shows this message:
[Mon Nov 09 12:39:33.436505 2015] [:error] [pid 1423] [client 10.0.0.103:58574] PHP Fatal error: Uncaught SoapFault exception: [SOAP-ENV:Client] Access denied in /var/www/mantistouch-1.3.2/core/webservice_api.php:570\nStack trace:\n#0 /var/www/mantistouch-1.3.2/core/webservice_api.php(570): SoapClient->__call('mc_user_pref_ge...', Array)\n#1 /var/www/mantistouch-1.3.2/core/webservice_api.php(570): SoapClient->mc_user_pref_get_pref('jka', false, 1, 'timezone')\n#2 /var/www/mantistouch-1.3.2/core/webservice_api.php(548): WebService->getUserPreference('timezone')\n#3 /var/www/mantistouch-1.3.2/core.php(141): WebService->setTimeZone()\n#4 /var/www/mantistouch-1.3.2/dashboard_page.php(8): require_once('/var/www/mantis...')\n#5 {main}\n thrown in /var/www/mantistouch-1.3.2/core/webservice_api.php on line 570
Is this also a "mantis touch issue"?

vboctor
Site Admin
Posts: 1288
Joined: Feb 13, 2005 5:11 pm
Location: Redmond, Washington
Contact:

Re: Mantis touch: Soap connect through proxy server

Post by vboctor » Nov 09, 2015 10:01 am

Thanks @atrol for pinging me. @FA-jka, got your email a couple of hours ago. Will follow up offline to get this issue resolved for you.
Migrate your MantisBT to the MantisHub Cloud

FA-jka
Posts: 10
Joined: Sep 18, 2015 8:21 am

Re: Mantis touch: Soap connect through proxy server

Post by FA-jka » Jan 17, 2016 7:58 am

vboctor wrote:Thanks @atrol for pinging me. @FA-jka, got your email a couple of hours ago. Will follow up offline to get this issue resolved for you.
Thanks for giving me support.

It seems to be a incompability to the "Debian Linux" distribution. After another migration (CentOS 7) everythink works fine for me.

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