How to integrate Mantis with Outlook

Get help from other users here.

Moderators: Developer, Contributor

Post Reply
hardik5257
Posts: 1
Joined: 28 Mar 2018, 00:58

How to integrate Mantis with Outlook

Post by hardik5257 »

Hello Mantis Users,

We are currently using Mantis in our company to track different issues. How do we integrate it with outlook so that if with any email comes in to specific group it creates the ticket automatically and send the ticket creation email to sender of email in outlook.

We are having this issue since the large amount of emails comes in to our group, and we would like to automate ticket creation process from the emails comes in to outlook.

Is there any way to do this with Mantis or any other suggetion would appriciate.

Thanks,
Hardik
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: How to integrate Mantis with Outlook

Post by atrol »

Please use Search before posting and read the Manual
fleetiphone
Posts: 1
Joined: 18 Mar 2018, 13:26

Re: How to integrate Mantis with Outlook

Post by fleetiphone »

atrol thank you for this plugin..work fine for me
I write BEST AIR HOCKEY TABLE GUIDE to help you choose best air hockey table for you
Starbuck
Posts: 219
Joined: 14 Feb 2006, 02:53
Location: USA
Contact:

Re: How to integrate Mantis with Outlook

Post by Starbuck »

The EmailReporting plugin accepts inbound emails and creates new tickets from them.
But some companies might want more control over the process that sends the original email to Mantis.

For a simple end-user solution, create a filter that forwards email to a POP3 or IMAP box from which the EmailReporting plugin can retrieve new content.
Moving that to the server, email can be sent to an alias address that forwards to internal addresses, including one processed by the plugin.

For more refined handling, where inbound email needs to be parsed to determine the sender or other context, VBA can be used to act on new inbound emails.

For even more control, Outlook (MS Office in general) has an extensive development model allowing for a great deal of automation. As an example, when an email is received you might want to check a company database to see if the sender is registered and what kind of business agreement is active before forwarding their request to the ticket system. You might want to first return a challenge to the responsible party of a company like "please click this link to verify that this was an intentional request", and only on confirmation will the email be processed into a ticket. For more modest usage you could have the sender's email address checked with an Excel document to see which software and version they have installed so that a ticket can be applied to the appropriate MantisBT project.

All of these things are possiblewith the tools we all have available.

HTH
If you want Mantis to work differently, use or create a plugin. Visit the Plugins forums.
Ask developers to create a plugin that you need - and motivate them to help you!
Post Reply