Emails and notifications do not leave

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macchu
Posts: 11
Joined: 06 Jan 2017, 17:19

Emails and notifications do not leave

Post by macchu »

Hello everyone,

I installed Mantis in my web hosting but I do not receive any email:
- Neither bug creation notification
- Neither password change email
- Neither profile editing email

After trying several different manipulations and email addresses, no mail arrives.
I have always followed the instructions on this page: viewtopic.php?t=21129

Code: Select all

$g_allow_signup = ON; //allows the users to sign up for a new account
$g_enable_email_notification = ON; //enables the email messages
$g_phpMailer_method = PHPMAILER_METHOD_SMTP;
$g_smtp_host = 'smtp.gmail.com';
$g_smtp_connection_mode = 'ssl';
$g_smtp_port = 465;
$g_smtp_username = 'monadresseperso@gmail.com'; //replace it with your gmail address
$g_smtp_password = 'monmdp'; //replace it with your gmail password
$g_administrator_email = 'monadressepro@masociete.com'; //this will be your administrator email address
Anyone have an idea to help me please please?
Thank you
Starbuck
Posts: 219
Joined: 14 Feb 2006, 02:53
Location: USA
Contact:

Re: Emails and notifications do not leave

Post by Starbuck »

Configuration issue was resolved in French forum.
viewtopic.php?t=21129
If you want Mantis to work differently, use or create a plugin. Visit the Plugins forums.
Ask developers to create a plugin that you need - and motivate them to help you!
macchu
Posts: 11
Joined: 06 Jan 2017, 17:19

Re: Emails and notifications do not leave

Post by macchu »

Starbuck wrote: 30 Mar 2018, 15:16 Configuration issue was resolved in French forum.
viewtopic.php?t=21129
hello Starbuck,

Thanks for your answer, but...
If you read my first post, you can see I mentionned "I have always followed the instructions on this page: viewtopic.php?t=21129"
But still doesn't work.

Please, can you help me in this problem ?
macchu
Posts: 11
Joined: 06 Jan 2017, 17:19

Re: Emails and notifications do not leave

Post by macchu »

Hello,

I tried so many times follow instructions but nothing changes. I can't understand.
help ! There is someone who can give me informations please ?
Starbuck
Posts: 219
Joined: 14 Feb 2006, 02:53
Location: USA
Contact:

Re: Emails and notifications do not leave

Post by Starbuck »

I'm sorry, I thought in post 25441 that you said this issue was resolved.

Have you setup logging?

Code: Select all

$g_log_level = LOG_EMAIL | LOG_EMAIL_RECIPIENT | LOG_FILTERING;
$g_log_destination = 'file:/path/to/writable/folder/mantis.log';
Look at these threads, and consider TLS instead of SSL.

thread1

thread2

thread3
If you want Mantis to work differently, use or create a plugin. Visit the Plugins forums.
Ask developers to create a plugin that you need - and motivate them to help you!
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