bug: when exceed #transactions in time limit

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mushu
Posts: 145
Joined: Jan 04, 2017 12:41 pm

bug: when exceed #transactions in time limit

Post by mushu » Oct 17, 2018 2:04 pm

Mantis 2.16.0 on Windows Server 2012 R2
When closing a lot of tickets and exceeding the set activity limit per seconds in configuration file you get the following error:

Code: Select all

APPLICATION ERROR #27

You have reached the allowed activity limit of 15 events within the last 1800 seconds; your action has been blocked to avoid spam, please try again later.
However it only partially stops the transaction. The email to customer, if applicable, is not sent and notes added to ticket are not saved, but the ticket still gets put in Closed status. You might want to test this on other activity types such as adding notes quickly to lots of tickets for example. Basically it shouldn't close the ticket if "your action has been blocked"...we now have it set to 30 events within 1800 seconds (half hour) which is why the error message above is different, but it still does the same thing.

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