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Facing issue while installing MantisBT in Centos

Posted: Nov 27, 2018 3:37 am
by peamantis
Hi all,

We are facing issue with installing MantisBT in RHEL 7.
The scenario is that we have the mantis BT in one VM and MySQl is installed on another VM.
We checked the Mysql connectivity between two VMs and it looks good.
However we are getting the following error while installation.

Attempting to connect to database as admin:
BAD
Does administrative user have access to database?(Permission denied.)
We have referred to the following steps for installation:
https://www.mantisbt.org/docs/master/en ... nstall.new
and
viewtopic.php?f=3&t=25922&hilit=Does+ad ... ion+denied.

Requesting help on the same.

Re: Facing issue while installing MantisBT in Centos

Posted: Dec 03, 2018 2:45 pm
by atrol
Maybe you have not installed PHP mysql extension.

Re: Facing issue while installing MantisBT in Centos

Posted: Dec 04, 2018 12:59 am
by peamantis
Hi Atrol,

Thanks for your inputs..
We have already installed the pHP extension for MySQL and also tested connectivity between the two VMs using Mysql connector and Client.
please let us know if there is any way to resolve the issue.

Re: Facing issue while installing MantisBT in Centos

Posted: Dec 04, 2018 1:57 am
by atrol
Are there any errors or warnings in web server and PHP logs?

Re: Facing issue while installing MantisBT in Centos

Posted: Dec 05, 2018 7:57 am
by peamantis
Hi Atrol,

Can you please let us know how to check for errors or warnings in web server and PHP logs?
Sorry but we dont have much idea on the PHP workhow and we followed the steps mentioned in the
installation procedures.

Re: Facing issue while installing MantisBT in Centos

Posted: Dec 06, 2018 3:05 am
by atrol