Hello partners.
I have a problem, I cannot configure the status of incidents, I want to be able to set states as open, closed, in process, etc.
Could you help me with the problem. I am very attentive, thank you very much.
Attached image capture:
https://prnt.sc/qwwnyk
I cannot configure incident status.
Moderators: Developer, Contributor
Re: I cannot configure incident status.
what exactly do you mean? Trouble changing the status ( do you have to correct level to do so)? or you want to configure diffrent statusses?
Re: I cannot configure incident status.
I want to change default names, colors and delete those that we will not use.
Re: I cannot configure incident status.
This is described in the admin manual which is distributed with the software, see the doc directory.
Re: I cannot configure incident status.
I can't find the documentation, you can attach the documentation to me. I will be grateful.
Re: I cannot configure incident status.
Here is the admn guide, look under enumerations.
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- Admin_Guide.zip
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Re: I cannot configure incident status.
Do not have documentation in Spanish? that is my language
thank
thank
Re: I cannot configure incident status.
Sorry, cannot help you there
Re: I cannot configure incident status.
For colors (in config_inc.php) :
$g_status_colors['new']= '#fcbdbd';
For statuses (in config_inc.php) :
$g_status_enum_string = '10:new,...';
For renaming statuses (in custom_strings_inc.php) :
$s_status_enum_string = '10:Abierto,...';
$g_status_colors['new']= '#fcbdbd';
For statuses (in config_inc.php) :
$g_status_enum_string = '10:new,...';
For renaming statuses (in custom_strings_inc.php) :
$s_status_enum_string = '10:Abierto,...';