Application error 1401 out of the blue

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theo harsant
Posts: 16
Joined: 30 Jan 2020, 15:07

Application error 1401 out of the blue

Post by theo harsant »

Hello all,
I have had a Mantis BT app in production for a year, and since this morning it has become impossible to login because of the application error #1401 (AKA connection failed to the ldap server).
There has been no modifications in the configuration for a week:

$g_login_method = LDAP;
$g_ldap_server = 'ldap://10.65.10.254:389/';
$g_ldap_root_dn = 'OU=utilisateurs,DC=sfr-ftth,DC=com';
$g_ldap_uid_field = 'userPrincipalName';
$g_use_ldap_email = 'ON';
$g_validate_email = 'OFF';
$g_ldap_bind_dn = 'mantis@xxxxx.com';
$g_ldap_bind_passwd = 'xxxxxxx';
$g_ldap_protocol_version = 3;
$g_antispam_max_event_count = 0;


The LDAP server is using windows server 2016, has not been patched for 10 days, and its reboot did not resolve the issue.
Would you know how to troubleshoot this issue? The mantis logs are not yielding anything in despite of the conf $g_log_level = LOG_LDAP;
theo harsant
Posts: 16
Joined: 30 Jan 2020, 15:07

Re: Application error 1401 out of the blue

Post by theo harsant »

The problem has been resolved, it was a bad production delivery on the ldap side.
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