Access Denied

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cchiarella
Posts: 4
Joined: 29 Jun 2021, 13:32

Access Denied

Post by cchiarella »

Hello,

I am opening this topic because my customers have problems accessing the Mantis BT. Indeed, when they enter their ID and their password, they get the message "Acess Denied".

Personally, I don't have this message and I don't know what to do.

Do you have any ideas ?

Regards,

Christian
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Access Denied

Post by atrol »

Is "Access Denied" a message that comes from Mantis or a message from webserver?
Please use Search before posting and read the Manual
cchiarella
Posts: 4
Joined: 29 Jun 2021, 13:32

Re: Access Denied

Post by cchiarella »

Hi there,

It comes in mantis.

When someone wants to log in, this message appears on the top corner left and they can not access to the mantis.

Best regards.

Christian
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Access Denied

Post by atrol »

The information you provided is not enough to understand the issue.
As a first step, add a screenshot of the browser window that shows the complete UI and the message
Please use Search before posting and read the Manual
cchiarella
Posts: 4
Joined: 29 Jun 2021, 13:32

Re: Access Denied

Post by cchiarella »

Sorry if i am not very clear.

Please find attached screenshots
Attachments
Mantis 1.JPG
Mantis 1.JPG (58.33 KiB) Viewed 2598 times
Mantis 2.JPG
Mantis 2.JPG (65.75 KiB) Viewed 2598 times
cchiarella
Posts: 4
Joined: 29 Jun 2021, 13:32

Re: Access Denied

Post by cchiarella »

Hello,

I am still waiting for a answer.

My clients can not submit any ticket.

Best regards.

Christian
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Access Denied

Post by atrol »

This is no MantisBT issue, but a webserver configuration issue.
The server returns [HTTP/1.1 403 Forbidden] when trying to access index.php
Therefore the browser displays "Access Denied"
Please use Search before posting and read the Manual
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