SLA service level agreement

[duwil]

I use Mantis not as a bug tracker but as a ticketing system, I need to compute the time between issue open date/time and issue close date/time, the problem is when you close the issue: I need to save the actual date/time and not the date/time when I click the close button in Mantis, in other words I need a date/time custom field. Is there a way to accomplish this?

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[jb_mantis]

I know creating custom fields is possible but I have yet to create one myself so can't give you specifcs on it. Search the Mantis documentation and WIKI and you will find some explanation of how to go about adding a custom field.

[duwil]

I created custom fields before but AFAIK in mantis 1.1.2 you don't have the option to create a "date and time" only "date". Thank you anyway