Somebody knows how to activate a log-file in Mantis

harringer · Post by **harringer** » 02 Mar 2005, 15:10

We 've got some problems with the password change procedure. We suppose that 's about a configuration problem and we'd like to see if some exceptions are produced, but we do not know where to configure the creation of a log-file.

Does anybody know what to do? Thanx a lot in advance.

Post by **vboctor** » 02 Mar 2005, 21:08

Mantis doesn't support logging.

Regards,
Victor
http://www.futureware.biz

harringer · Post by **harringer** » 03 Mar 2005, 08:32

Thanx for your answer. So let's forget logging. What's the common way in Mantis to find out the reasons why something is not working well? Last option is always debugging the code, but we would prefer not doing that. If debugging is the only way, that's ok, but I would like to know before.

Post by **vboctor** » 03 Mar 2005, 10:41

Can you provide more details about the problem and its symptoms.

Regards,
Victor
http://www.futureware.biz

harringer · Post by **harringer** » 07 Mar 2005, 09:07

Thanx vboctor.

We installed Mantis in our LAN and all the stuff worked well. Later we moved Mantis to our ISP (new installation of Mantis, export/import of existing database) on a virtual server. All works fine except the creation of new users and the password change. In both cases you receive via e-mail a link to a page in Mantis to indicate your password. You set the password and click the submit button and all seems fine. If you try to enter with the new password you get the following message:

ERROR: Su cuenta puede estar deshabilitada o el nombre de usuario/contraseÃ±a introducidos son incorrectos.

Translation ;) ERROR. Your account is no activated or the entered login/password is not correct.

Â¿Do you have any idea that's wrong?