email-notification at new problem

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michael.habbe
Posts: 10
Joined: Feb 27, 2005 5:30 pm

email-notification at new problem

Post by michael.habbe »

Hi all,

when a reporter is posting a new problem my developer (me, extra-dev-account) is not notified.
Have i forgotten a setting?
"My Account - Preferences - Email on New" is checked for all.

v0.19.2, Language setting is german

regards
Michael

thraxisp
Developer
Posts: 509
Joined: Feb 13, 2005 10:38 pm
Location: Ottawa, Canada
Contact:

Post by thraxisp »


michael.habbe
Posts: 10
Joined: Feb 27, 2005 5:30 pm

Post by michael.habbe »

I saw these settings but don't understand them ().
Because when these settings are off, why are the settings enabled, which the user can set to on ("My Account - Preferences - Email on New")?
The setting is not working, so a registered user thinks it is a bug in mantis.


Perhabs you can tell me what settings i have to add, so a user (developer) will be notified about new bugs if he enabled this option.

Thanks
Michael

thraxisp
Developer
Posts: 509
Joined: Feb 13, 2005 10:38 pm
Location: Ottawa, Canada
Contact:

Post by thraxisp »

If you let me know what you want to do, I can send you the appropriate parameters to add to your config_inc.php file.

On the first manual page, there is a desciption of how the notification receiver list is created. The user settings only server to filter (e.g., stop) notifications from reaching a particular user. The second manual page has some examples.

What you probably want to add is

Code: Select all

$g_notify_flags['new']['threshold_min'] = DEVELOPER;
$g_notify_flags['new']['threshold_max'] = DEVELOPER;

michael.habbe
Posts: 10
Joined: Feb 27, 2005 5:30 pm

Post by michael.habbe »

I am the developer and the administrator.
I want to be notified of all problems which my customers (reporter) post, so i must not log in every hour into mantis to look for messages, only when a problem was posted.
Perhabs i am on a wrong way, but this is my idea at this time.

Michael

nkoranda

What I had to do

Post by nkoranda »

My experience with the email notifications is this (to hopefully help others out).

I could get an email from the admin/check page and I could also get one when I sent reminders, but I never got notified of events until I changed this in the config_inc.php file:

$g_default_notify_flags = array('reporter' => ON,
'handler' => ON,
'monitor' => ON,
'bugnotes' => ON,
'threshold_min' => ANYBODY,
'threshold_max' => NOBODY);

The key was I had to set the threshold_min to ANYBODY (its default is NOBODY).

Once I did that, I started getting notifications, and can now tailor it to fit what I need.

Guest

Post by Guest »

$g_default_notify_flags = array('reporter' => ON,
'handler' => ON,
'monitor' => ON,
'bugnotes' => ON,
'threshold_min' => ANYBODY,
'threshold_max' => NOBODY);

The key was I had to set the threshold_min to ANYBODY (its default is NOBODY).
this is the solution. but don't forget to set the projects to private, otherwise every user get the e-mail.

thraxisp
Developer
Posts: 509
Joined: Feb 13, 2005 10:38 pm
Location: Ottawa, Canada
Contact:

Post by thraxisp »

This will send messages about everything to everybody listed on the project.

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