Auto assign/inform a few people of issue creation

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rtartas
Posts: 8
Joined: Sep 21, 2010 7:23 am

Auto assign/inform a few people of issue creation

Post by rtartas » Oct 30, 2010 4:48 am

Hi,

I use Mantis 1.2.2. I turned on auto assign function based on categories. This function allows to assign only one person to a category (what is reasonable). Is there any possibility to assign (or at least inform) a few people about new issue e.g. Mantis auto-assigns one person to an issue based on category but I would like to be informed about this new issue as a system administrator. Maybe it is possible to auto-assign my user as a monitoring person?

Thanks in advance for any suggestions.

Radoslaw

atrol
Site Admin
Posts: 7000
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Auto assign/inform a few people of issue creation

Post by atrol » Oct 30, 2010 7:56 am

Use Manage -> Manage Configuration -> E-mail Notifications
enable checkbox in row "Status changes to 'new'" column "administrator" to get mail for new issues
Please use Search before posting and read the Manual

rtartas
Posts: 8
Joined: Sep 21, 2010 7:23 am

Re: Auto assign/inform a few people of issue creation

Post by rtartas » Oct 31, 2010 1:47 pm

Thanks! This is a good hint. But when there are a few people as administrator - all of them will receive these emails. Is there any possibility to notify specific user about new issue (besides the person assigned to category)?

atrol
Site Admin
Posts: 7000
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Auto assign/inform a few people of issue creation

Post by atrol » Nov 01, 2010 4:20 pm

AFAIK there is no other way to get it than the way I told. If there is more than one administrator where not every administrator want's to get email, you can disable the email individually with "My Account" -> "Preferences" and disabling "E-mail on New"
Please use Search before posting and read the Manual

rtartas
Posts: 8
Joined: Sep 21, 2010 7:23 am

Re: Auto assign/inform a few people of issue creation

Post by rtartas » Nov 04, 2010 4:28 am

Ok, thank you for that.

cas
Posts: 323
Joined: Mar 11, 2006 11:08 am
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Re: Auto assign/inform a few people of issue creation

Post by cas » Nov 05, 2010 2:41 am

The only way to ahieve soemting like that is to setup distribution lists for each scenaio and connect that email address to the various persons.
But that most likley will take it over the top for you :roll:

pitto
Posts: 14
Joined: Jan 11, 2011 3:48 pm

Re: Auto assign/inform a few people of issue creation

Post by pitto » Feb 23, 2012 12:04 pm

Hi there!

Excuse me for reviving an old topic but following this hint I have a problem.

I am using mantis 1.2.4 and I've assigned, using cathegories, a specific user to be automatically assigned to an issue.

Everything went great but I don't get the notification mail (not as a normal user not as administrator, even if I put the flag there).
I get mail without problems if I manually assign the issue again or close it.

What can I check?

atrol
Site Admin
Posts: 7000
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Auto assign/inform a few people of issue creation

Post by atrol » Feb 23, 2012 3:41 pm

pitto wrote: I am using mantis 1.2.4
As a first step I recommend to update to latest stable version (1.2.8 at the moment).
pitto wrote: I've assigned, using cathegories, a specific user to be automatically assigned to an issue.
Everything went great but I don't get the notification mail
Are you and the specific user the same person?
Please use Search before posting and read the Manual

pitto
Posts: 14
Joined: Jan 11, 2011 3:48 pm

Re: Auto assign/inform a few people of issue creation

Post by pitto » Feb 24, 2012 4:47 am

Hello there!

I thought about upgrading but I've done a bit of customization and I'd be really sorry to lose it.
Anyway it looks like it's time to do it: I'll try if 1.2.8 works on a test machine and if so I'll be forced to update...

Thank for your help and excuse me for using badly the instruments you provide: lesson learned. :)

Btw Mantis is simply awesome.

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