Notify a user added into "Users monitoring this issue"

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merak3d
Posts: 5
Joined: Apr 11, 2010 5:45 am

Notify a user added into "Users monitoring this issue"

Post by merak3d » Jan 27, 2012 4:30 am

Tickets have list of users who are monitoring that particular ticket - "Users monitoring this issue"

When I add another user to this list, this new user won't get email notification about being added into this ticket. He only gets a notification if something else happens on that ticket (new note, assignment change, etc)

How can I change this behavior? So user will get email notification immediately after he was added into monitoring?

atrol
Site Admin
Posts: 7000
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Notify a user added into "Users monitoring this issue"

Post by atrol » Feb 02, 2012 3:14 am

You could use the "Send a reminder" link.
This adds the user to the monitor list.
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