Due date set automatically per category? how?

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mpa
Posts: 17
Joined: Jan 15, 2008 7:34 am

Due date set automatically per category? how?

Post by mpa » Jan 31, 2018 11:00 am

Hi!!

For SLA reasons I need that every reported issue automatically gets a 'due date'. Also issues that are reported by e-mail (using the MantisBT EmailReporting Plugin).
If the issue is reported using mantis, then the due date should also be able to override manually.

The 'due date' is depending on; Project, category and severity. (Now only possible per project, but that is not what i'm looking for)
'due date' in format time and hours and can be vary between 10 min and many days.

Is there anyone who can assist me with this feature. I have been surfing and reading for a while now. Many people are looking for this kind of functionality.
Solution preferable using a plugin, but inserting code is also fine.
Maybe using the 'Configuration Report'???

Thank you very much in advance for all your help.

Kind regards,
Max.

Update:
Alternative solution....

What about adding an extra column on table 'mantis_category_table', see picture.
In this last new column we fill in the SLA_time per category per project.
When an issue is reported the due_date is pre-filled with 'Date Submitted' + 'SLA_time' for that chosen category.

This would already be a big help.
The nest step would be to also include 'severity' as a depending object. But thats a bit harder a guess, maybe making a new table for that.
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