Send Reminder customisation

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dyawlak
Posts: 66
Joined: Dec 07, 2007 11:42 am

Send Reminder customisation

Post by dyawlak » Feb 08, 2008 6:19 am

Is it possible to customise the Send Reminder function, to allow an SMTP address to be manually entered as well as selecting from the user list?

Thanks

vboctor
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Location: Redmond, Washington
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Re: Send Reminder customisation

Post by vboctor » Feb 09, 2008 6:44 pm

Not without modifying core code. The thing you have to be careful about is to limit such behavior to users with a trusted access level, otherwise, you smtp server can be used to relay spam.
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dyawlak
Posts: 66
Joined: Dec 07, 2007 11:42 am

Re: Send Reminder customisation

Post by dyawlak » Feb 20, 2008 5:20 am

Any ideas on the custom coding. Basically the only people who have access are engineers. I would like them to be able to email customers (hence the SMTP) and the email be stored within the issue as per reminder.

Thanks

vboctor
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Posts: 1288
Joined: Feb 13, 2005 5:11 pm
Location: Redmond, Washington
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Re: Send Reminder customisation

Post by vboctor » Feb 25, 2008 11:28 pm

How would the customer that don't have an account respond? Are you assuming that they will sign-up and respond?
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dyawlak
Posts: 66
Joined: Dec 07, 2007 11:42 am

Re: Send Reminder customisation

Post by dyawlak » Feb 26, 2008 3:08 am

Good point, I was trying to find a way to capture the emails and forgot about anyone replying. I suppose I could set up the account so you can't reply to it and ensure the engineer states replies should be sent direct to them. These replies would have to be manually copied over.

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