Hi,
I am new to Mantis and I am trying to figurre out how to setup Mantis for my company. We get issues and customization requests from our clients and I can't see any place in Mantis to capture client information. I am sure it's very common scenario for Mantis users. Could anyone help with the best practice recommendation in this area?
I explored the "Profiles" but it really does not fit because it's more suitable to provide details about the product than client (Product/OS/Version).
I also thought about custom field but I am told that there is no ability to query on the custom fields out of the box.
How do Mantis admins handle this? I would appreciate any help!
Thanks,
MK
Mantis Best Practice - Capturing Customer/Client Name
Moderators: Developer, Contributor
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- Posts: 2
- Joined: 01 Jul 2009, 23:36
Re: Mantis Best Practice - Capturing Customer/Client Name
Hi, did you find some solution ? I´m looking for the same thing.
Re: Mantis Best Practice - Capturing Customer/Client Name
Would recommend creating a custom field as either text or list - list is better as it gets around the spelling issue but needs to be maintained