Email problem

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Babu
Posts: 20
Joined: 12 Jul 2017, 07:21

Email problem

Post by Babu »

Hi everyone,

I have a problem on the new Mantis 2.5.1.
I configured my Mantis in order to send mail to my user.
When I had a note to a bug, I receive in my email box the notification

But when I check out the php_error.log file I see some error message:

[27-Nov-2017 13:57:18 UTC] 2017-11-27 13:57 UTC MAIL email_api.php:1092 email_owner_changed() Issue #3861 is assigned to @U217 instead of @U216.

[27-Nov-2017 13:57:18 UTC] 2017-11-27 13:57 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : les destinataires suivants sont en erreur : root@localhost: <root@localhost> recipient rejected

Do someone have a solution please ?

Babu
Tarlix
Posts: 2
Joined: 24 Nov 2017, 14:39

Re: Email problem

Post by Tarlix »

Your user has an invalid e-mail, probably.

Check on your users account and change to a valid e-mail.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Email problem

Post by atrol »

One of your users has set his email address to "root@localhost".
Email can't be send to this adress, so you get the error.
Change the account settings of this user (I assume it's the administrator user)
Please use Search before posting and read the Manual
Babu
Posts: 20
Joined: 12 Jul 2017, 07:21

Re: Email problem

Post by Babu »

Sorry I got also two other error in my php_error.
These error are:

-------------------------------------------------------------------------------

[28-Nov-2017 15:51:13 UTC] 2017-11-28 15:51 UTC MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting

------------------------------------------------------------------------------------------

[28-Nov-2017 15:46:05 UTC] 2017-11-28 15:46 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : données incorrectes.Erreur du serveur SMTP : DATA END command failed
Babu
Posts: 20
Joined: 12 Jul 2017, 07:21

Re: Email problem

Post by Babu »

Sorry I got also two other error in my php_error.
These error are:

-------------------------------------------------------------------------------

[28-Nov-2017 15:51:13 UTC] 2017-11-28 15:51 UTC MAIL email_api.php:1228 email_send_all() Server not responding for 5 seconds, aborting

------------------------------------------------------------------------------------------

[28-Nov-2017 15:46:05 UTC] 2017-11-28 15:46 UTC MAIL email_api.php:1386 email_send() ERROR: Message could not be sent - Erreur SMTP : données incorrectes.Erreur du serveur SMTP : DATA END command failed


------------------------------------------------------
When I tried last time to send mail, it was working well, but suddenly mantis was not sending mail in order to notify changment in the bug status. Moreover, when I tried to connect to mantis, the page was always loaded. Do you know what could be the source of this error??

Thanks
Babu
Posts: 20
Joined: 12 Jul 2017, 07:21

Re: Email problem

Post by Babu »

help please :)
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