Reporter cannot close issue for specific projects

General discussion of Mantis.

Moderators: Developer, Contributor

Post Reply
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Reporter cannot close issue for specific projects

Post by myroullad »

Our reporters cannot close issues. This is the case only for specific projects. Does anyone have an idea as to why?
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

Choose the project from the project selection list
Goto page Manage > Manage Configuration > Workflow Tresholds
Check row "Allow Reporter to close Issue"
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: Reporter cannot close issue for specific projects

Post by myroullad »

Thank you for your reply.
It is already checked (see attachment) but still doesn't work
Attachments
Capture.PNG
Capture.PNG (45.39 KiB) Viewed 6400 times
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

Maybe there is some misunderstanding.
There is the group of all users with access level reporter and there is the user who reported an issue.
"Allow Reporter to close Issue" allows just the singe user who reported the issue to close it.
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: Reporter cannot close issue for specific projects

Post by myroullad »

In our case, not even the user who opened the specific issue can close it.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

Which Mantis version do you use?
Please use Search before posting and read the Manual
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: Reporter cannot close issue for specific projects

Post by myroullad »

2.14.0
myroullad
Posts: 11
Joined: 13 Jun 2018, 06:28

Re: Reporter cannot close issue for specific projects

Post by myroullad »

I believe I found the reason this happens! if you try to close an issue and enter a comment then it says "access denied". If you do not enter a comment then it allows you to close it.
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Reporter cannot close issue for specific projects

Post by atrol »

myroullad wrote: 21 Jun 2018, 11:51If you do not enter a comment then it allows you to close it.
OK, so the comment seems to be the root cause for both of your issues viewtopic.php?f=2&t=25654
Please use Search before posting and read the Manual
Post Reply