We run three instances of mantisBT 2.5.0 having last year finally upgarded from 1.2.3 (!!!).
On the3 old 1.2.3 systems all of them had the "reopen" button available for closed calls - systems O1, O2 and O3
With the new instances (2.5.0) one of them has the reopen button (N1) , but two of them don't - N2 and N3.
I've checked and compared config_inc.php
* between N1 & N2+N3
* between O2+N2 and O3+N3
there seems to be nothing at all obvious missing (or added!) that would cause this odd behaviour.
Our "internal mantis admin" chap has compared the
page "Manage" > "Manage Configuration" > "Workflow Thresholds" row "Reopen an issue"
across all systems and they are the same.
Has anyone any idea what I need to tweak on the two 2.5.0 systems that will display a reopen bbutton when a call is closed?
FTR, when a call is closed on these two systems, they just show the usual edit/assign to/change stataus/monitor/close/clone/move buttons that an open call shows. (To confirm, the call status does indeed show closed)
cheers
ian
Missing "reopen button"
Moderators: Developer, Contributor
Re: Missing "reopen button"
Maybe you did not select the right project in project selection list when looking at this page.
Re: Missing "reopen button"
It wasn't me that looked there.
As per OP
I'll ask again.
cheers
ian
As per OP
I am assured by the person that did that he looked correctly.Our "internal mantis admin" chap has compared the
page "Manage" > "Manage Configuration" > "Workflow Thresholds" row "Reopen an issue"
I'll ask again.
cheers
ian
Re: Missing "reopen button"
Yup - the person that looked assures me he looked in the correct project.
So its not connected with that obviously.
cheers
ian
So its not connected with that obviously.
cheers
ian
Re: Missing "reopen button"
It could be a waste of time to have a deeper look at the issue as long as you are using the outdated version 2.5.0.
I recommend to upgrade to latest stable version (2.15.0 at the moment) as a first step.
Maybe this fixes the issue.
I recommend to upgrade to latest stable version (2.15.0 at the moment) as a first step.
Maybe this fixes the issue.
Re: Missing "reopen button"
Except that one of our 2.5.0 systems does have this button as expected - and there is nothing obvious in config_inc.php that is any different . So clearly 2.5.0 does support the reopen button but there is some esoteric setting. See my post @ Jun 20, 2018 3:28 pm
ian
ian
Re: Missing "reopen button"
lets put it another way... what config file, or internal admin via the GUI thing, controls the availability of the re-open button / the actions after closing a call?
didds
didds
Re: Missing "reopen button"
The most importantant thing is, that the users have the same access level (e.g. Reporter, Developer, ...) for the project.
These are the options that influence if a user sees the reopen button
- bug_resolved_status_threshold
- bug_reopen_status
- status_enum_workflow
- allow_reporter_reopen
- report_bug_threshold
The options can be set at more than one place (globally, per user, per project)
- File config/config_inc.php
- Database via Workflow Thresholds page
- Database via Workkflow Transistion page
- Database via Configuration Report page
- Database via direct access to database
Furthermore someone could have installed Mantis plugins or custom functions which change the behavior.
These are the options that influence if a user sees the reopen button
- bug_resolved_status_threshold
- bug_reopen_status
- status_enum_workflow
- allow_reporter_reopen
- report_bug_threshold
The options can be set at more than one place (globally, per user, per project)
- File config/config_inc.php
- Database via Workflow Thresholds page
- Database via Workkflow Transistion page
- Database via Configuration Report page
- Database via direct access to database
Furthermore someone could have installed Mantis plugins or custom functions which change the behavior.