Can't login...any more

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onyxweb
Posts: 5
Joined: Sep 26, 2018 8:52 am

Can't login...any more

Post by onyxweb » Sep 26, 2018 9:06 am

Hi,

I could login, nothing has changed, but now I'm getting

"Your account may be disabled or blocked or the username/password you entered is incorrect."

This is a problem, as this is the Admin account!

Help!

atrol
Site Admin
Posts: 7615
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Can't login...any more

Post by atrol » Sep 26, 2018 10:50 am

Update the password of the administrator in mantis_user_table to 63a9f0ea7bb98050796b649e85481845 to reset it to root
Please use Search before posting and read the Manual

ShardulNayak
Posts: 4
Joined: Oct 06, 2018 5:32 am

Re: Can't login...any more

Post by ShardulNayak » Oct 17, 2018 4:27 am


ngoyal
Posts: 5
Joined: Mar 29, 2018 12:08 pm

Re: Can't login...any more

Post by ngoyal » Dec 27, 2018 12:36 pm

I am facing the same issue, please suggest how to access the mantis_user_table when the admin password is forgotten.
Mantis Version - 2.12.0

atrol
Site Admin
Posts: 7615
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Can't login...any more

Post by atrol » Dec 27, 2018 1:12 pm

You could use the mysql command line tool or phpMyAdmin to access the database.
Please use Search before posting and read the Manual

ngoyal
Posts: 5
Joined: Mar 29, 2018 12:08 pm

Re: Can't login...any more

Post by ngoyal » Dec 27, 2018 3:26 pm

Thank you, accessing the database using phpMyAdmin was straightforward after sorting the login hiccups.
Mantis Version - 2.12.0

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