Can't login...any more

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onyxweb
Posts: 5
Joined: 26 Sep 2018, 13:52

Can't login...any more

Post by onyxweb »

Hi,

I could login, nothing has changed, but now I'm getting

"Your account may be disabled or blocked or the username/password you entered is incorrect."

This is a problem, as this is the Admin account!

Help!
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Can't login...any more

Post by atrol »

Update the password of the administrator in mantis_user_table to 63a9f0ea7bb98050796b649e85481845 to reset it to root
Please use Search before posting and read the Manual
ShardulNayak
Posts: 4
Joined: 06 Oct 2018, 10:32

Re: Can't login...any more

Post by ShardulNayak »

Sometimes I also get this type of issue :(
bestwashingmachine.in
Last edited by ShardulNayak on 03 Sep 2019, 13:32, edited 2 times in total.
ngoyal
Posts: 6
Joined: 29 Mar 2018, 17:08

Re: Can't login...any more

Post by ngoyal »

I am facing the same issue, please suggest how to access the mantis_user_table when the admin password is forgotten.
Mantis Version - 2.12.0
atrol
Site Admin
Posts: 8366
Joined: 26 Mar 2008, 21:37
Location: Germany

Re: Can't login...any more

Post by atrol »

You could use the mysql command line tool or phpMyAdmin to access the database.
Please use Search before posting and read the Manual
ngoyal
Posts: 6
Joined: 29 Mar 2018, 17:08

Re: Can't login...any more

Post by ngoyal »

Thank you, accessing the database using phpMyAdmin was straightforward after sorting the login hiccups.
Mantis Version - 2.12.0
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