Facing issue while installing MantisBT in Centos

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peamantis
Posts: 3
Joined: Nov 19, 2018 5:04 am

Facing issue while installing MantisBT in Centos

Post by peamantis » Nov 27, 2018 3:37 am

Hi all,

We are facing issue with installing MantisBT in RHEL 7.
The scenario is that we have the mantis BT in one VM and MySQl is installed on another VM.
We checked the Mysql connectivity between two VMs and it looks good.
However we are getting the following error while installation.

Attempting to connect to database as admin:
BAD
Does administrative user have access to database?(Permission denied.)
We have referred to the following steps for installation:
https://www.mantisbt.org/docs/master/en ... nstall.new
and
viewtopic.php?f=3&t=25922&hilit=Does+ad ... ion+denied.

Requesting help on the same.

atrol
Site Admin
Posts: 7647
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Facing issue while installing MantisBT in Centos

Post by atrol » Dec 03, 2018 2:45 pm

Maybe you have not installed PHP mysql extension.
Please use Search before posting and read the Manual

peamantis
Posts: 3
Joined: Nov 19, 2018 5:04 am

Re: Facing issue while installing MantisBT in Centos

Post by peamantis » Dec 04, 2018 12:59 am

Hi Atrol,

Thanks for your inputs..
We have already installed the pHP extension for MySQL and also tested connectivity between the two VMs using Mysql connector and Client.
please let us know if there is any way to resolve the issue.

atrol
Site Admin
Posts: 7647
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Facing issue while installing MantisBT in Centos

Post by atrol » Dec 04, 2018 1:57 am

Are there any errors or warnings in web server and PHP logs?
Please use Search before posting and read the Manual

peamantis
Posts: 3
Joined: Nov 19, 2018 5:04 am

Re: Facing issue while installing MantisBT in Centos

Post by peamantis » Dec 05, 2018 7:57 am

Hi Atrol,

Can you please let us know how to check for errors or warnings in web server and PHP logs?
Sorry but we dont have much idea on the PHP workhow and we followed the steps mentioned in the
installation procedures.

atrol
Site Admin
Posts: 7647
Joined: Mar 26, 2008 4:37 pm
Location: Germany

Re: Facing issue while installing MantisBT in Centos

Post by atrol » Dec 06, 2018 3:05 am

Please use Search before posting and read the Manual

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