Post Updating to version 2.25.2 our emails are stop getting delivered to the recipients

[rsingh]

Hello,

Thank you for providing your valuable time to check this out.

We've recently upgraded our MantisBT system to 2.25.2
Since then our emails stay in the email queue and aren't getting sent.

Personally, I've tried to check the various post such as:

• https://www.mantisbt.org/forums/viewtop ... =3&t=15398

and other to name a few.

Our Admin panel is showing that our configuration is correct and has a "PASS" on configurations pertaining to:

• PHP

• DB

[cas]

you upgraded from which verion?

[rsingh]

Hello,

Thanks for replying back.

Our previous version was 2.24.1

[mushu]

What O/S?

[rsingh]

Hello,

Thanks for replying.

Operating System Version: Ubuntu 18.04 LTS

The instance that we are hosting on is on AWS EC2.

I've checked the outgoing of our Security Groups, and its set for allow "all outgoing".

If I try to create a test_mail.php and tried to hit the endpoint so that it gets executed, but it
say 404 not found.

The file is inside path:

Code: Select all

/opt/bitnami/htdocs/######/mantis/

and is to be executable.

[cas]

go to the following page:
mantis/admin/email_queue.php
there you can see what is in the mailqueue and perform a test mail.

[rsingh]

Hi,

Thank you for replying.

I've tried test sending email from the email_queue.php page.

I am getting this following "config_inc.php" error:

"Testing Mail - PROBLEMS SENDING MAIL TO: #####@#####.com Please check your php/mail server settings."

I also tried adding the following DKIM Information,

Code: Select all

$g_email_dkim_enable = ON;
$g_email_dkim_domain = '######.com';
$g_email_dkim_private_key_string = '< Our Private Key >';
$g_email_dkim_selector = 'DKIM1';

I am not sure if this is the correct way to add the DKIM as well, but getting the same error as formerly mentioned.

Regards,
Rahul

[cas]

The message can also be generated because of settings in php.ini. Did you also changed PHP version by chance?

[rsingh]

Upgrading to 2.25.2 would update the php version right? However, we didn't touched the php file.
Current PHP version is: 7.0.26

Any specifics to what that settings might look like?

[cas]

Noop, upgrading Mantis will never upgrade your php version. This is your own responsibility
Found that I get the same message on my test system so will try to solve it

[cas]

Check the rights on the sendmail binary, probably not set correctly (that was my problem anyway ).

[rsingh]

Hey,

Thanks for the suggestion. We didn't updated the PHP, so it seems intact. Please find below the mailing related configuration in our php.ini file:

Code: Select all

;sendmail_path = "env -i /usr/sbin/sendmail -t -i"
; Force the addition of the specified parameters to be passed as extra parameters
; to the sendmail binary. These parameters will always replace the value of
; the 5th parameter to mail().
;mail.force_extra_parameters =

You might notice that its commented. If I uncomment it, then it would try to find the sendmail using the "path" but for some reason when I try to find the sendmail file, I am not able to. I looked up in the following directories:

• /usr/lib/

• /usr/sbin/

Here's our current Bitnami directory structure:

Code: Select all

bitnami@ip-##########:/opt/bitnami$ ls -l
total 3468
drwxr-xr-x 14 root    root       4096 Jan 25  2018 apache2
drwxr-xr-x  5 root    root       4096 Aug 30  2018 apps
drwxr-xr-x  2 root    root       4096 Jan 25  2018 bnsupport
lrwxrwxrwx  1 root    root         52 Jan 25  2018 bnsupport-tool -> /opt/bitnami/bnsupport/bnsupport-0.5.2-linux-x64.run
-rw-r--r--  1 root    root      24075 Jan 25  2018 changelog.txt
drwxr-xr-x 10 root    root       4096 Jan 25  2018 common
drwxr-xr-x  4 root    root       4096 Jan 25  2018 config
-rwxr-xr-x  1 root    root      51890 Jan 25  2018 ctlscript.sh
drwxr-xr-x  2 root    root       4096 Jan 25  2018 img
drwxr-xr-x  2 root    root       4096 Jan 25  2018 licenses
-rwx------  1 root    root    3390885 Feb 27  2017 manager-linux-x64.run
drwxr-xr-x 11 root    root       4096 Apr 29  2020 mysql
drwxr-xr-x 11 root    root       4096 Jan 25  2018 php
-rwxrwx---  1 bitnami root       1617 Feb 16  2018 properties.ini       
-rw-r--r--  1 root    root      12669 Jan 25  2018 README.txt
drwxr-xr-x  3 root    root       4096 Jan 25  2018 scripts
drwxr-xr-x  5 root    root       4096 Jan 25  2018 sqlite
drwxr-xr-x  2 bitnami bitnami    4096 Dec  1 07:46 stats
-rwxr--r--  1 root    root        250 Jan 25  2018 use_wordpress        
drwxr-xr-x  7 root    root       4096 Feb 14  2018 var
drwxr-xr-x  9 root    root       4096 Jan 25  2018 varnish

[cas]

follow instructions here:
https://community.bitnami.com/t/sendmai ... lled/53825

[rsingh]

Hello,

Thanks for sharing the link. Will try and let you know.

Warm Regards,
Rahul

[rsingh]

Hello there.

First of all I would like to thank you for providing your valuable time for guiding me to fix the issue.
As you suggested, the root cause was smtp mailer method not working. So I thought why not to use the
native sendmail service.

So I took the following steps:

• Installed sendmail service on our system.

• Edited the php.ini file and uncommented the path to use the sendmail service at /usr/sbin/sendmail

• Edited config_inc.php to use the "sendmail" as our mailer method.

• Stopped & Restarted the whole bitnami stack using the control scripts

• Went to admin page, and tested mail using sendmail

All mails from the mail queue went successfully. We are now able to send mails through mantis.
Once again, thank you for your help.

Warm Regards,

Rahul Singh