Question about $g_bug_reopen_status

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gurksallad
Posts: 18
Joined: 30 Jan 2020, 07:42

Question about $g_bug_reopen_status

Post by gurksallad »

We use Email-plugin. Sometimes, for closed tickets, an email arrives to the closed ticket and its status is set to ASSIGNED, despite our config looks like this:

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$g_bug_reopen_status = FEEDBACK; $g_reassign_on_feedback = OFF;
. Attaching screenshot of history.

What we want to do for this case is having the ticket set with status FEEDBACK and resolution REOPENED. Why is it set to ASSIGNED?
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cas
Posts: 1635
Joined: 11 Mar 2006, 16:08
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Re: Question about $g_bug_reopen_status

Post by cas »

Look at this setting:
/**
* When a note is added to a bug currently in $g_bug_feedback_status, and the note
* author is the bug's reporter, this option will automatically set the bug status
* to $g_bug_submit_status or $g_bug_assigned_status if the bug is assigned to a
* developer. Defaults to enabled.
* @global boolean $g_reassign_on_feedback
*/
$g_reassign_on_feedback = ON;

Think you need this to be OFF
gurksallad
Posts: 18
Joined: 30 Jan 2020, 07:42

Re: Question about $g_bug_reopen_status

Post by gurksallad »

That setting is already OFF, like it says in my post.
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